Account Support Representative 28044
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Account Support Representative (ASR) Level 2
Contract Duration: 1 Year
Location: Mississauga Ontario
Shift: Afternoon Shift MondayFriday 2:00 PM 10:00 PM
(1-hour unpaid lunch)
Role Overview
The Account Support Representative (ASR) Level 2 provides operational support across print bindery mail and related services in a fast-paced production environment. This role is hands-on and physically demanding requiring frequent lifting walking standing and operation of production equipment.
The position focuses primarily on bindery and print operations with cross-training across all operational tasks as part of a structured backfill strategy. Prior experience is an asset; however a strong willingness to learn and adapt is essential.
Key Responsibilities
Provide operational support to Client Associates to ensure timely client deliverables
Support peak workloads and provide backup coverage as required
Assist Operations Managers and Site Leads with coverage scheduling
Support training and onboarding of new employees
Identify and communicate process improvement opportunities to Site Lead and Manager
Perform print mail courier bindery and general operational tasks
Operate production equipment including:
Digital production printers
Hydraulic cutter
Perfect binding machine
Coil binding equipment
Folding and kitting equipment
Maintain a professional and organized approach in varying client environments
Physical & Work Environment Requirements
Ability to stand for extended periods of time
Frequent walking and movement throughout the facility
Ability to lift and move materials weighing up to 50 lbs
Comfortable working in a fast-paced production-driven environment
Ability to work independently or as part of a team with minimal supervision
Required Skills
Strong verbal and written communication skills
Excellent organizational and time management abilities
Ability to manage multiple tasks and shifting priorities
Basic computer proficiency
Ability to identify resolve and escalate issues appropriately
Flexibility and willingness to learn new tasks and equipment
Experience
6 months to 1 year of customer service or service delivery experience
Prior experience in print bindery or production environments is an asset
Education
Minimum High School Diploma or equivalent
Education verification required
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
