Lead Services Specialist-Customer Order and Fulfillment
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Job Location:
Greenville, NC - USA
Monthly Salary:
$ 91400 - 152200
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Customer Fulfillment Leader-Americas serves as the primary liaison between the region and repair service centers managing in-shop repair demands. They provide strategic leadership to balance timely customer deliveries and cost efficiency leveraging KPIs within the Optimization framework.Job Description
Roles and Responsibilities
- Key contact for customer inquiries customer complaint (issue) resolution process. Collaborate with operations to understand and communicate commits and status to customers/stakeholders. Lead the issue resolution strategies.
- Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
- Possesses a strong understanding of key business drivers leveraging this knowledge to enhance work processes. Ensure seamless integration of team efforts with broader organizational goals.
- Exercise judgment in proposing solutions beyond standard parameters guided by prior experience and on-the-job training. Utilize internal resources and analytical skills to address challenges.
- A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
- Drive all regional customer fulfillment KPIs with a focus on fulfillment metrics
- Build and maintain strong relationships with regional P&L leaders and actively participate in regional operational and communication rhythms.
- Facilitate order management - process order intake input into internal systems. Connect to customer portals and systems.
- Collaborate with SI&OP and commercial teams to validate outage and transactional repair forecast inputs.
- Work closely with internal teams within and outside of the region taking immediate action to resolve challenges affecting the delivery cycle. Serve as the voice of the customer for regional escalations ensuring concerns are effectively addressed.
- Oversee regional short cycle orders reduce processing time and minimize backlog.
- Lead efforts to integrate standardize and simplify systems ensuring alignment with regional and global directives.
- Perform other tasks assigned by the immediate leader/manager either verbally or in writing
Required Qualifications
- Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Services & Customer Order and Fulfillment).
Desired Characteristics
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Established project management skills
- Strong interpersonal skills
- Customer-focused attitude
- Sense of urgency and ability to prioritize
- Overall proficiency with MS Excel Smartsheet Tableau Outlook
Additional Information
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
IC
Key Skills
- General Insurance
- Corporate Sales
- Cost Estimation
- Benefits & Compensation
- Heavy Equipment
- AC Maintenance
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
