Account Manager (Secondment)

Account Manager

About the role

As our next Account Manager you will play a pivotal role in the future of Northlines growth brand awareness and reputation.

In this office-based role you will be the key customer account contact for a state-based portfolio of customers with a high level of commitment to meeting their needs and providing them with exceptional service. You will also have a focus on growing your portfolio and seeking new business opportunities.

Reporting into the Internal Sales Manager you will be supported by a fantastic team who work together to deliver an excellent experience to our valuable customers finding the best freight solutions and ensuring their valuable products reach their destination safely.

Key Responsibilities

• Manage and grow a set portfolio of customers using established criteria ensuring Northlines service provision is meeting KPIs and drive engagement to secure future revenue opportunities.
• Be the first point of sales contact for each customer with the goal to build and maintain a strong relationship which includes quoting rate review and identifying new business opportunities which benefit both parties.
• Identify explore and build business opportunities within the customers logistics requirements and raise the profile and standing of Northlines services across as many facets as possible.
• Provide information support and training to new and existing customers ensuring the customers understanding of Northlines operational and administrative requirements and Northlines online services and portals.
• Establish collaborative relationships with internal stakeholders ensuring new customers requirements and expectations are implemented and managed effectively including First Consignment process/procedure.
• Liaise with Operations and Client Services to follow up any issues and ensure awareness of any potential problems and assist in resolution if required.
• Meet or exceed account management budgets as set and agreed.
• Utilise CRM to record and monitor all key account activity opportunities expected value and probability of securing business.

As the successful candidate you will have:

To be successful for this opportunity you will have exceptional customer service skills excel in relationship management and be confident in communication through various channels. You will have a genuine desire to help your customers solve problems and the resilience to work in a regularly changing environment. You will be an outcomes and results driven professional with the ability to achieve set KPIs and targets.

You will also be able to demonstrate your:

• Focus on customer retention and development.
• Professional attitude and excellent phone manner.
• Relationship management and development ability.
• Excellent time management.
• Positive attitude and solutions focus.
• Good attention to detail.
• Commitment and contribution to a team.
• Proficiency in Microsoft Office Suite (Word Excel and Outlook) and experience with in-house databases.
• Experience maintaining a high-quality CRM system which tracks contacts purpose and outcomes.

If you have any questions with regards to the role please contact Connor Weste Internal Sales Manager.