Enterprise Transformation Strategist Emory Health Plan

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

The Enterprise Transformation Strategist plays a hands-on role in delivering initiatives across benefits design digital experience AI adoption data & analytics operational redesign and member & provider journey transformation.

KEY RESPONSIBILITIES:

• Supports 5 to 8 enterprise initiatives by developing project plans tracking milestones documenting risks and preparing executive updates.
• Analyzes workflows map processes identify inefficiencies and propose solutions grounded in systems engineering principles.
• Develops business cases cost/benefit analyses and operational models for proposed initiatives.
• Prepares dashboards presentations and communication artifacts for governance meetings.
• Supports development of communication materials training guides and readiness assessments.
• Participates in change champion groups and facilitate small-group sessions.
• Helps measure adoption gather user feedback and refine rollout plans.
• Assists with mapping current-state member and provider journeys capturing pain points and handoffs.
• Conducts user interviews shadow clinical/operational teams and synthesize findings into insights.
• Supports creation of future-state journey designs incorporating digital tools automation and human-centered design.
• Builds service blueprints outlining processes systems data flows and responsibilities.
• Conducts market scans of benefit trends supplemental programs and employer plan innovations.
• Models financial implications of benefit design changes and analyze historic utilization patterns.
• Evaluates pilot programs (e.g. mental health digital health) through data analysis & feedback.
• Supports A/B testing and measure impact on member behavior and cost.
• Partners with IT and vendors to support requirements gathering user acceptance testing and workflow design for digital platforms (member portal provider portal CRM analytics tools).
• Conducts usability testing with members and providers.
• Tracks adoption metrics and identify opportunities for optimization.
• Works with and as a part of analytics teams to develop dashboards interpret insights and support predictive modeling use cases (e.g. high-risk identification care gap prediction).
• Helps evaluate AI vendors and document decision frameworks. Participates in building responsible AI governance processes and monitoring early AI pilots.
• Supports planning & readiness activities for the upcoming digital platforms migrations.
• Helps coordinate cross-functional workstreams testing cycles and cutover documentation.
• Tracks issues system defects and dependencies across vendors.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• Bachelors degree in Industrial & Systems Engineering Business Administration Healthcare Management Computer Science or related fields and three years of experience in health plan design decision support clinical data analysis health plan operations or an equivalent combination of education training and experience.
• Preferred:
• Masters degree in Industrial & Systems Engineering Healthcare Management Public Health (MPH) Business Analytics or related field.
• Additional experience and technical skills preferred: Exposure to healthcare consulting operations research digital transformation or analytics. Experience with process mapping workflow design or service design.
• Experience supporting projects or cross-functional teams through consulting clubs capstones internships or co-ops.
• Strong analytical skills: Excel Python or R (preferred) and data visualization (Tableau/Power BI).
• Process mapping tools (Lucidchart Miro Visio).
• Familiarity with Agile Lean Design Thinking or systems engineering frameworks.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

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Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions educational programs or employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training. Students faculty and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act and applicable executive orders federal and state regulations regarding nondiscrimination equal opportunity and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance 201 Dowman Drive Administration Building Atlanta GA 30322. Telephone: (V) (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation please contact the Department of Accessibility Services at or call (Voice) (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.