IT Support Specialist

• Serve as the first point of contact for endusers across manufacturing office and remote locations by providing technical support via phone email inperson and remote tools for hardware software network and application issues.
• Troubleshoot and resolve a wide range of technical problems including desktops/laptops printers/scanners mobile devices shopfloor terminals industrial peripherals network connectivity issues and WiFi/VPN access with a focus on rapid resolution to prevent production interruptions.
• Install configure maintain and update operating systems (primarily Windows) applications antivirus/security software and peripheral equipment across office and manufacturing environments.
• Provide support for the Enterprise ERP system (Axis by Aptean) including basic troubleshooting of technical/functional issues data entry assistance report generation and user training on key modules (inventory production supply chain etc.).
• Monitor and manage helpdesk tickets using ticketing systems; prioritize issues based on business impact (especially productionrelated downtime) and escalate complex problems as needed.
• Perform routine preventive maintenance asset inventory tracking and hardware/software audits on manufacturing equipment and IT infrastructure.
• Document resolutions create knowledgebase articles user guides and quickreference materials to empower selfservice and reduce recurring issues.
• Assist with IT onboarding/offboarding software deployments and smallscale projects such as system upgrades new device rollouts and manufacturing tool integrations.
• Collaborate closely with the IT team production supervisors and external vendors/consultants to ensure reliable IT operations aligned with company standards.

Qualifications:

• Proven experience in IT support or helpdesk roles (14 years preferred) ideally in a manufacturing industrial or productionoriented environment where minimizing downtime is critical.
• Strong handson troubleshooting skills across hardware software Windows operating systems Microsoft Office 365 Active Directory/user management and basic networking (WiFi printers basic switches/VLAN concepts).
• Excellent problemsolving abilities with the ability to learn quickly diagnose issues under pressure and communicate solutions clearly to nontechnical users.
• Highly selfmotivated independent and customerservice oriented with a handson approach and willingness to resolve issues directly.
• Strong organizational skills attention to detail and the ability to prioritize tasks in a dynamic fastpaced environment.
• Comfortable working in a manufacturing facility environment and providing occasional offhours/oncall support for critical issues.

Preferred Skills:

• Knowledge of or handson experience with ERP systems in a manufacturing context especially modules related to production inventory BOM work orders or supply chain.
• Familiarity with manufacturingspecific IT needs such as industrial PCs shopfloor datacollection devices and barcode/RFID systems.
• Experience with multisite or hybrid onprem/cloud environments (e.g. basic Azure/Microsoft 365 administration).
• Prior exposure to working with crossfunctional teams production staff or external consultants in an industrial setting.