Provisional to Permanent IT Operations Support Administrator III (1093) Citywide (164745)

Under general direction performs the full range of technical support data center operational activities and system administration which includes network operations installing enhancing and maintaining computers peripherals and mobile device configuration or a combination of these activities working in a moderately sized network with single or multiple Local Area Net-works (LANs) or a data center with multiple and distinct computers. Troubleshoots network and computer operation issues provides ongoing and remedial user training; establishes and performs data and access protection processes; integrates hardware operating systems and program applications.

MAJOR IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109 the duties specified below are representative of the range of duties assigned to this job code/class. They are not intended to be an inclusive list.

1. Perform complex technical and operational IT support work and systems administration and/or lead the work of others engaged in routine technical and operational IT support; organize prioritize and may distribute work assignments; may mentor train and provide input into evaluation of subordinate staff.

2. Install administer maintain and upgrade operating systems; install configure repair maintain and upgrade hardware and peripherals; install and enhance applications.

3. Monitor operate and enhance complex computers of distinctive platforms including mainframe mid-range servers and desktop computers mobile devices and communications systems on-site or remote; develop design and implement problem solutions using standard analysis techniques; document eventual solutions.

4. Provide technical assistance to users; communicate with users and other technical staff to determine and communicate needs; recommend interfaces; assist technical staff in providing estimates; may consult on feasibility costs and benefits of additions or enhancements.

5. Perform help desk functions for more complex problems including problem tracking analysis resolution escalation and coordination.

6. Add and delete users including their configurations security rights and access rights.

7. Conduct application problem resolution; determine and clearly define problems; coordinate definitions with programmers and vendors and/or operators; may write code as required.

8. Research hardware and software technologies; prepare specifications; purchase necessary hardware software manuals and the like; prepare procedures documentation.

9. Perform a full range of data center operational activities.

10. Perform and monitor more complex scheduled job executions on multiple distinct computer platforms including performing regularly scheduled backups and archives and tape management functions including offsite storage for backup tapes.

11. Analyze research and test changes in operating systems and system software on multiple computers for compatibilities performance and capabilities in operational matters; and deploy new or enhanced system tools.

12. Perform work related to security and disaster recovery needs such as system backup and/or restoration including operational support at a disaster recovery site or a recovery site.

13. Assess and coordinate user training.

Qualifications :

MINIMUM QUALIFICATIONS

Applicants must meet the Minimum Qualifications requirement by the final filing date unless otherwise noted.

1. Must be a Current Provisional Employee in Class 1093 who has worked at least 2080 hours in Class 1093 withno break in service.    AND 
2. Education:

Requires an associate degree in computer science or a closely related field from an accredit-ed college or university OR its equivalent in terms of total course credits/units i.e. at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field.

1. Experience: 

Three (3) years of experience performing analysis installation and technical support in a          network environment.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Franciscos 1090 IT Operations Support Training Program may substitute for the required education.

Special Requirements: Special Qualifications including specialized knowledge abilities education experience or license may be established for individual positions.

Verification of Experience and/or Education:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:  review the information on Employment Application and Minimum Qualifications and Verification of Experience/Education City and County of San Francisco for considerations taken when reviewing applications.

Failure to provide the required verification may result in rejection of application and/or removal from eligibility for referral and appointment in this class. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

 Applications completed improperly may be cause for ineligibility disqualification or may lead to a lower score.

SELECTION PROCEDURES:
1. Job Application: Application must fully complete the job application for this recruitment on the City and County of San Franciscos website. Information from resumes does not substitute for the information on the application or preliminary questionnaire.

 2. Questionnaire - Training and Experience Assessment (Weight 100%):

During the application process applicants will be prompted to complete a Questionnaire as part of the online employment process.

It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list.

Important: Please answer the Questionnaire thoroughly even if the information is already included in your application or resume.

Ranking Based on Verified Provisional In-Class Service Duration:

Qualified applicants will be ranked on the eligible list based on the length of their Provisional City service in the 1093 IT Operations Support Administrator III class along with any additional qualifying points (e.g. promotive status) as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records which will serve as the final authority in determining qualifying service.

NOTE: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may administer additional position-specific selection procedures to make the final hiring decision.

Eligible List/Score Report:

A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g. because of appeals) as directed by the Human Resources Director or the Civil Service Commission.

Duration of Eligible List:

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification:

The certification rule for this selection process will be Rule of the List.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online portal. Visit Careers with purpose City and County of San Francisco and begin the application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110. 

Note: 

• Please ensure the information on your application is complete and accurate as changes may not be possible after submission. 

• Your first and last name should match your legal ID for verification purposes.
• Your email address should be consistent across all jobs applied.
• Use a personal and not a shared email address. Doing so may prevent your application from submitting properly.
• Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Terms of Announcement and Appeal Rights: 

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations.  Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at Information :

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity Equity and Inclusion: At the City and County of San Francisco we share a commitment to a diverse inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process please contact the analyst Raquel Knighten at

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time