Professional Services Manager, Legal Software (Europe)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Thomson Reuters is looking for a Professional Services Manager to lead a portfolio of client delivery projects for our legal software solutions - owning outcomes across scope schedule quality and customer satisfaction. You will manage a team of consultants and project managers drive financial performance (utilization revenue margin) and ensure engagements are executed with rigor. Youll collaborate closely with Product Engineering Customer Success & Sales to align delivery plans with solution capabilities and commercial commitmentsremoving obstacles and escalating risks to keep complex programs moving.
About the Role
As a Professional Services Manager you will:
Own the endtoend delivery of multiple customer engagements (implementation technical consulting training) ensuring ontime onbudget outcomes and high customer satisfaction
Manage mentor and develop a team of consultants; set goals coach performance and build a culture of accountability and continuous improvemen
Lead staffing and resource planning across a global delivery model balancing workloads and skills to meet demand
Support recruiting onboarding and professional development; uphold delivery standards and playbooks
Serve as the delivery point of contact for executive sponsors and project stakeholders; facilitate governance meetings and executive readouts
Proactively identify risks and issues; lead rootcause analysis and corrective actions; own critical escalations to resolution.
About you
You are fit for the role of a Professional Services Manager if you background includes:
5 years in software professional services consulting or program delivery
People leadership and/or mentorship experience
Financial acumen: handson ownership of utilization revenue margin and forecasting.
Strong stakeholder management and executive communication skills; adept at steering governance and escalations
Why This Role Matters
Our clients rely on Professional Services to realize value from their legal technology investments. As Delivery Manager you orchestrate the people process and technology to deliver outcomes - protecting margin keeping promises and influencing renewals through measurable adoption.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
Manager
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
Boost productivity, increase collaboration, and deliver results with a secure, cloud-based legal business management solution that automates time-consuming tasks and scales to the needs of your law firm or legal department.
