Email Marketing Operations

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!

At Figma great communication plays a big part in how we bring our community along with us. Were looking for someone to help us run an effective thoughtful and scalable global email program.

In this role youll own our end-to-end email production workflow: building visibility across our global email calendar partnering closely with teammates across Marketing and keeping our processes running smoothly. Youll also manage our external production agency and help shape how we use AI to move faster and smarter. If you love bringing structure to complexity collaborating across teams and improving systems over time this role is for you.

Email is one of the main ways we communicate with our community at help us deliver messages that feel thoughtful relevant and timely. Youll be the connective partner who brings visibility consistency and craft to our email programwhile helping us evolve how we work with AI and automation. Your work will make it easier for teams across Figma to stay aligned and move quickly all while delivering a best-in-class experience to our users.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What youll do at Figma:

• Build and maintain a clear reliable view of our global email calendar across lifecycle programs product updates campaigns and more
• Run intake and prioritization processes to help teams plan work avoid conflicts and make smarter decisions about timing and audiences
• Create clarity and alignment across teams through documentation and processes especially as our email volume and audience grow
• Act as the main point of contact for our email production agency and external vendors ensuring high-quality work consistent SLAs and smooth collaboration
• Set standards for how requests are briefed assets are delivered QA is performed and work moves from idea to send
• Evaluate where we can use AI and automation to streamline how we produce review and schedule emails
• Help project manage large cross-functional initiatives and and drive how we report on email campaign impact on a regular cadence to our partners

Wed love to hear from you if you have:

• 35 years in email operations marketing operations lifecycle marketing or similar roles where production and process are core to the work
• Experience with project management tools like Asana Jira and ESPs such as Braze Iterable or similar
• Strong organizational and project management skillsyou enjoy bringing clarity and order to fast-moving cross-functional work
• Comfortable navigating data project tools and workflow systems
• Experience using AI tools to streamline manual work or build new workflows

While its not required its an added plus if you also have:

• Experience managing vendors or production agencies
• Basic email HTML/CSS knowledge to support QA
• Experience working on global email programs or across multiple regions
• Familiarity with lifecycle strategy segmentation personalization or experimentation

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.

By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.