Manager, Appeals and Grievances
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Job Location:
Somerville, NJ - USA
Monthly Salary:
$ 99465 - 141804
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Site: Mass General Brigham Health Plan Holding Company Inc.
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham we are on the forefront of transformation with one of the worlds leading integrated healthcare systems. Together we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds experiences and skills.
We are pleased to offer competitive salaries and a benefits package with flexible work options career growth opportunities and much more.
The position must ensure optimum performance within the Appeals and Grievances Department while ensuring compliance with all applicable performance standards and regulatory contractual and corporate policies and procedures. This is in part achieved through the ongoing training and guidance that the leader provides to the staff and other departments.
The role is expected to utilize industry-standard operational metrics to measure individual and departmental performance and present on those metrics to senior and executive staff at Mass General Brigham Health addition to managing the day-to-day activities of the Appeals and Grievance Department the role is an active visible participant on many cross-functional teams that address strategic and business projects such as cost savings measures infrastructure efficiencies regulatory and contractual requirements and break/fixes.
Essential Functions
-Oversee all processes related to the intake triaging coordination and documentation of all appeals and grievances.
-Maintain quality control processes that ensure all standards for timely acknowledgment resolution and documentation standards are consistently met.
-Responsible for maintaining and updating annually at a minimum: appeal and grievance policies and procedures and rights member correspondence materials and process manuals consistent with regulatory or contractual changes.
-Leads the appeals and grievances team including hiring training and evaluating staff performance.
-Develops and implements policies and procedures to ensure compliance with payer guidelines and regulatory requirements.
-Ensure timely appeal and grievance reporting to regulatory agencies and contracted clients.
-Collaborate with internal departments as necessary (Customer Service Center Provider Network Claims Utilization Management Pharmacy) to ensure the timely resolution of all appeals and grievances.
-Present appeal and grievance reports and analysis to various internal stakeholders including but not limited to the Utilization Management Committee Operations Committee Audit and Compliance Committee and Quality Improvement Committee.
-Prepares for and is able to act as a spokesperson on all requests relating to appeals and grievances for state federal and quality audits. Acts as liaison to the EOHHS Board of Hearings and the Division of Insurances Office of Patient Protection in all matters relating to appeals and grievances.Remote399 Revolution Drive40RegularDay (United States of America)8925 Mass General Brigham Health Plan Holding Company Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham we are on the forefront of transformation with one of the worlds leading integrated healthcare systems. Together we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds experiences and skills.
We are pleased to offer competitive salaries and a benefits package with flexible work options career growth opportunities and much more.
Job Summary
The role leads a team responsible for the processing of all Member Appeals and Grievances for Medicaid and Commercial product lines. Oversight includes appeal and grievance intake investigation and resolution. The position oversees all aspects of process in accordance state and federal regulations to include the Massachusetts Division of Insurance Executive Office of Health and Human Services (EOHHS) and the Centers for Medicaid and Medicare Services as well as the National Committee on Quality Assurance (NCQA) guidelines. The role will create plan and maintain systems and procedures for operating efficiency which includes identifying new systems opportunities as well as maximization of existing systems.The position must ensure optimum performance within the Appeals and Grievances Department while ensuring compliance with all applicable performance standards and regulatory contractual and corporate policies and procedures. This is in part achieved through the ongoing training and guidance that the leader provides to the staff and other departments.
The role is expected to utilize industry-standard operational metrics to measure individual and departmental performance and present on those metrics to senior and executive staff at Mass General Brigham Health addition to managing the day-to-day activities of the Appeals and Grievance Department the role is an active visible participant on many cross-functional teams that address strategic and business projects such as cost savings measures infrastructure efficiencies regulatory and contractual requirements and break/fixes.
Essential Functions
-Oversee all processes related to the intake triaging coordination and documentation of all appeals and grievances.
-Maintain quality control processes that ensure all standards for timely acknowledgment resolution and documentation standards are consistently met.
-Responsible for maintaining and updating annually at a minimum: appeal and grievance policies and procedures and rights member correspondence materials and process manuals consistent with regulatory or contractual changes.
-Leads the appeals and grievances team including hiring training and evaluating staff performance.
-Develops and implements policies and procedures to ensure compliance with payer guidelines and regulatory requirements.
-Ensure timely appeal and grievance reporting to regulatory agencies and contracted clients.
-Collaborate with internal departments as necessary (Customer Service Center Provider Network Claims Utilization Management Pharmacy) to ensure the timely resolution of all appeals and grievances.
-Present appeal and grievance reports and analysis to various internal stakeholders including but not limited to the Utilization Management Committee Operations Committee Audit and Compliance Committee and Quality Improvement Committee.
-Prepares for and is able to act as a spokesperson on all requests relating to appeals and grievances for state federal and quality audits. Acts as liaison to the EOHHS Board of Hearings and the Division of Insurances Office of Patient Protection in all matters relating to appeals and grievances.
Qualifications
Education
- Bachelors Degree or the equivalent combination of training and experience required
Licenses and Credentials
- Massachusetts Registered Nurse (RN) license required
Experience
- At least 5-7 years of experience in appeals or grievances required
- At least 2-3 years in a supervisory or management role required
Knowledge Skills and Abilities
- Comprehensive knowledge of healthcare regulations payer requirements and billing practices.
- Medicaid Medicare and Commercial insurance knowledge is essential.
- Ability to analyze large volume of data and synthesize for reporting purposes.
- Strong leadership and team management abilities.
- In-depth knowledge of payer appeals processes and claim denial management.
- Excellent analytical and problem-solving skills for identifying trends and process improvements.
- Proficiency in revenue cycle management tools and reporting systems.
- Effective communication and interpersonal skills for collaboration and conflict resolution.
- Ability to manage multiple priorities and ensure adherence to strict deadlines.
Additional Job Details (if applicable)
Working Conditions
This role will require an on-site presence at the office at least quarterly for leadership and staff meetings.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$99465.60 - $141804.00/AnnualGrade
8EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Key Skills
- Compliance Management
- Administrative Functions
- Oversight
- Administrative Activities
- Administrative Tasks
- Budget Preparation
- Facilities Management
- Daily Operations
- Account Management
- General Ledger Accounts
- Personnel Files
- Administrative Management
- Financial Statements
- Administrative Operations
- Annual Budget
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
