Customer Program Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Your Impact
Deliverect is looking for a dynamic Customer Program Manager to drive the successful rollout and adoption of our platform across enterprise clients. This role plays a critical part in orchestrating cross-functional collaboration optimising onboarding processes and ensuring seamless implementation of product deliverables. By managing complex programmes with precision and foresight the ideal candidate will enhance the customer journey mitigate project risk and ultimately elevate enterprise satisfaction and retention. The position presents an exciting opportunity to deepen expertise in SaaS delivery while contributing meaningfully to Deliverects mission of transforming the hospitality and retail industries.
Role Details
- Fluency in English is required with strong written and verbal communication skills being essential.
- Spanish language skills would be considered a strong asset.
- This is a full-time hybrid role with a flexible work schedule offering 3 days in our Toronto office and 2 days from the comfort of your home.
- The expected annual base salary for this role is between $85000 CAD and $105000 CAD plus applicable performance based bonuses.
- This position is for an existing vacancy.
A Typical Day:
- Lead and manage multiple complex projects and programs simultaneously ensuring timely and successful delivery.
- Utilize project management methodologies (Agile Waterfall) and tools (e.g. Asana Productboard Jira ) to plan execute and monitor projects.
- Identify and mitigate project risks and dependencies to prevent potential roadblocks.
- Provide regular updates on project status highlighting progress challenges and solutions.
- Maintain clear and concise project documentation including project plans timelines and progress reports.
- Understand cloud-based technologies and SaaS products to effectively oversee project implementation.
- Work with APIs and software development lifecycles to facilitate smooth integrations.
- Apply process improvement methodologies to continuously enhance project efficiency and effectiveness.
- Work closely with sales product engineering and customer success teams to align project goals and ensure seamless execution.
- Manage relationships with key client contacts strategic partners and vendors to ensure alignment and satisfaction.
- Serve as the primary point of contact for enterprise clients addressing their needs and concerns promptly.
- Communicate effectively with internal and external stakeholders at all levels ensuring transparency and alignment.
Your Expertise:
- Minimum 2 years of experience in project management with 5-8 years of experience in total within the enterprise software or technology sector.
- Experience leading and managing multiple complex projects simultaneously.
- Strong communication interpersonal and leadership skills.
- Excellent problem-solving analytical and organizational skills.
- Ability to work effectively in a geographically dispersed team environment.
- Proactive and resourceful with a focus on achieving project goals.
- Ability to prioritize effectively and manage multiple tasks simultaneously.
- Adaptable and flexible to handle changing priorities and unexpected situations.
- Understanding of cloud-based technologies and SaaS products.
- Working knowledge of APIs and software development lifecycles (basic understanding is sufficient).
- Familiarity with project management tools (e.g. Jira Asana ).
- Bachelors degree preferred; however strong project management experience can supersede formal education.
- Certification in project management (e.g. PMP PRINCE2) is a plus but not required.
Join Our Innovative Journey:
At Deliverect were not just building a platform; were redefining how restaurants and retailers connect with their customers globally. Were looking for agile ambitious and resourceful team members who are excited to tackle complex challenges take calculated risks and contribute to innovative solutions that shape the future of commerce.
What Youll Gain by Joining Us:
Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isnt just a buzzword our weekly releases and new features ensure youre always working on cutting-edge solutions.
Collaborate with a Global Team-Be part of a diverse international team that values transparency visibility and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market ensuring youre supported with what matters mostright where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability please do not hesitate to contact us at emailprotected.
Ready to shape the future of commerce with us Explore our opportunities and apply today!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Deliverect connects delivery apps and POS systems for restaurants to streamline order management. From online ordering to fulfillment solutions—We enable digital growth
