Systems Analyst

Position Summary

The Systems Analyst is a foundational member of Meriplexs Technical Assistance Center and reports to a TAC this role youll resolve Level 1 end-user issues follow established SOPs and deliver a consistently positive support experience. Youll handle a wide range of everyday IT needsfrom desktop troubleshooting to account managementwhile knowing when to escalate more complex issues.

This is a great opportunity for someone who wants to build confidence expand technical exposure and grow within an MSP environment.

What Youll Do

• Be the first point of contact for end users delivering friendly professional and timely support
• Troubleshoot common desktop OS email printing and connectivity issues
• Support customer-specific applications using documented procedures
• Perform basic network troubleshooting (TCP/IP VPN connectivity password resets)
• Navigate Active Directory to create modify and disable user accounts and groups
• Provide basic Microsoft 365 and Azure support
• Perform first-level triage for virtual server and system issues
• Accurately document work and manage tickets using established workflows
• Follow SOPs while knowing when to escalate issues appropriately
• Build trust with end users by setting clear expectations and following through

What Were Looking For

• Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
• Solid Tier 1 / Tier 1.5 technical foundation
• Basic understanding of:
• Microsoft 365
• Active Directory
• TCP/IP and networking fundamentals
• Command line and OS troubleshooting
• Ability to communicate effectively with both technical and non-technical users
• Comfortable working in a ticket-driven environment and managing priorities
• Team-oriented dependable and respectful in all interactions

Preferred Experience & Certifications

• Prior MSP or service desk experience (highly encouraged)
• A Network and/or Server certifications
• Basic Microsoft 365 or Azure certifications
• Familiarity with ITIL concepts
• Strong written and verbal communication skills

Why Meriplex

• Supportive team environment with clear processes
• Exposure to a variety of technologies and real-world client environments
• Opportunity to grow beyond Tier 1 as your skills develop
• A company that values both technical ability and how you treat people

Required Experience:

IC