Product Manager, Onboarding Simplii Financial

Canadian Imperial Bank Of Commerce

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

Whatyoullbe doing

Simplii Financial is transforming how millions of Canadians manage their money and the Product team is central to the Simplii organization. We turn complexity into clarity working across design operations engineering analytics compliance and risk to build features that solvereal humanproblems.As an integral member ofSimpliisOnboarding Product team reporting to the Director Product (Onboarding) you will own the end-to-end onboarding experience for new customers. You will lead product discovery and delivery across onboarding journeys drive measurable improvements in conversion and early activation and balance customer experience with regulatory risk and operational requirements. This role is accountable for outcomes and requires strong product judgment in ambiguous highly cross-functional environments.On the Onboarding team you will focus on how customers experience their first interaction with Simplii frominitialintent through account access and early usage. You will shape how identity verification funding and activation come together into a clear trustworthy and intuitive experience. While deeply grounded in customer needs this role also works closely with Risk Compliance Operations and Technology partners to ensure onboarding experiences scale safely and sustainably.

At Simplii Financial we enable the work environment mostoptimalfor you to thrive in your role.Youllhave the flexibility to manage your work activities within a hybrid work arrangement whereyoullspend 23 days per week on-site while other days will be remote.

Howyoullsucceed

E2E Journey Ownership- Own the end-to-end onboarding product area translating strategy into clear problem statements priorities and outcomes. Partneringwith design and engineering to deliver onboarding experiences that are intuitive compliant and measurable.
Discovery & Customer Insight- Lead structured discovery for new features analyze customer data to uncover insights segment users and build business cases for new opportunities. Frame problems and define opportunities to enhance thenewcustomer experience.
Outcome & Funnel Accountability-Define and track success metrics across onboarding funnels including conversion completion and early engagement.
Stakeholder Communication - Translatecomplex product strategy trade-offs and delivery risks into cleartimelynarratives that enable confident executive decisions.

Who you are

You candemonstrate:3-5yearsinproduct management experience owning customer-facing digital journeys ideally within financial services or another regulated industry. You bring strong product judgment experience working with identity compliance orverificationconstraints anda track recordof delivering outcomes in complex cross-functional environments.
Ownershipmentality-Proactive results-driven approach with full accountability for outcomes and continuous improvement mindset that drives organizational excellence. Innovation leader toembrace change challenge conventional thinking and champion continuous innovation whilemaintainingoperational excellence and regulatory compliance.
Collaborative excellence:Build effective partnerships and drive teamwork across functions levels and organizations to achieve sharedobjectivesand maximize collective impact.
You put ourCustomersfirst.You engage withpurposeto findthe right solutions. You go the extramile becauseitsthe right thing to do. Unwavering commitment to putting customers first and delivering exceptional experiences that solve real financial challenges for Canadians.
You give meaning to data.Data-driven decision making and ability toleverageanalytics experimentation and insights to inform strategic decisions whilemaintainingintuitiveunderstanding of customer needs and market dynamics. You enjoy investigating complex problems and making sense of information.Youreconfident in your ability to communicate detailed information in an impactful way.
You embrace and champion change.Youllcontinuously evolve your thinking and the way you workin order todeliver your best.
Values matter to you.You bring your real self toworkand you live our values - trust teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St. 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery Agile Methodology Analytical Thinking Business Cases Business Planning Communication Leadership Market Research Prioritization Product Analysis Product Development Product Management Product Roadmap

Required Experience:

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningf...