Quality Specialist – Customer Quality

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

Customer Quality Lead

The work model for the role is: Onsite Richmond VA

Your role and responsibilities:

As a Quality Specialist Customer Quality you will play a pivotal role in enhancing customer satisfaction by resolving complaints analyzing defects and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU) Static Transfer Switches (STS) and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABBs commitment to delivering high-quality products and services in a dynamic and fast-paced environment.

You will be mainly accountable for:

Ensure adherence to electrical safety standards while working on equipment prioritizing both personal and team safety; Work closely with field service teams and process quality engineers to implement both containment and corrective actions swiftly and effectively.
Analyze defective products returned by customers and prepare detailed 8D/Analysis reports communicating findings and solutions directly to customers; Visit customer sites as required to resolve complaints provide technical support and gather first-hand insights into product performance.
Visit customer sites to proactively address potential issues gather feedback and strengthen customer relationships; Follow up with service teams to collect defective materials perform root cause analysis and drive continuous improvement in products and processes.
Lead and participate in continuous improvement projects aimed at enhancing product quality and operational efficiency; Uphold ABBs core values of safety and integrity taking ownership of your actions and demonstrating care for your colleagues and the business.

Qualifications for the role:

Bachelor degree in Electrical or Electronics engineering or a related engineering field PLUS minimum 8 years experience in a manufacturing or quality control environment.
Hands-on experience with transformers PDUs STSs and UPS products. Proficiency in testing troubleshooting evaluating and servicing electrical distribution and control systems.
Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs).
Skilled in using electrical and electronics test equipment such as power supplies multimeters oscilloscopes and power analyzers.
Familiarity with Lean Six Sigma PPS and other process improvement methodologies is highly desirable.
Knowledge of industry standards such as UL1561 NEMA ST-20 IEEE C57.12.01 IEEE C57.12.91 DOE 2016 UL891 and CSA C22.2 is an added advantage.
Practical experience with MS Power Platform is a plus.
Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers industrial and manufacturing plants critical infrastructure and commercial buildings. The Divisions technical teams work closely with industry partners delivering advanced solutions that support rapid growth energy transition and sustainability objectives. The Divisions portfolio includes industrial circuit breakers low-voltage systems motor starting applications and safety devices like switches and relays. Its Power Protection unit supports the worlds largest data center companies with advanced energy-efficient UPS solutions. The Divisions ABB Ability Energy Manager provides a scalable easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB

Whats in it for you

We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D 100% employee paid up to maximums
Short Term Disability up to 26 weeks Company paid
Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
Parental Leave up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

Salaried exempt positions are provided vacation under a permissive time away policy. #LI-onsite

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Required Experience: