AR Collections Analyst

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Department:

Accounting

Job Summary

This role directly impacts:

Cash flow predictability
Days Sales Outstanding (DSO)
Client retention
Risk exposure from aging receivables

A successful Collections Analyst operates in a high-accountability KPI-driven environment balancing professionalism with firm enforcement of contractual payment terms.

The Accounts Receivable Collections Analyst manages an assigned past-due book of business and executes Meriplexs structured campaign-based collections strategy to drive timely cash recovery while maintaining strong client relationships. This role works assigned accounts through a call queue and auto-dialer secures payments identifies and documents invoice-level disputes and enforces payment of all undisputed balances in accordance with contractual terms.

The Analyst partners closely with Client Experience Account Management Operations and Finance to resolve disputes escalate delinquency appropriately and reduce overall AR aging. Success is measured through defined KPIs including collection effectiveness promise-to-pay performance and reduction of past-due balances within the assigned portfolio.

Core Responsibilities:

Assigned Portfolio & Campaign-Based Collections Execution

Manage an assigned past-due book of business and execute Meriplexs campaign-based collections strategy by working accounts through automated call queues segmented by aging (30/60/90/120 days). Maintain clear ownership of assigned accounts by driving consistent outreach securing payment commitments documenting outcomes and ensuring every account has a defined next action to reduce aging and improve cash recovery.

Professional Client Engagement & Call Model Adherence

Conduct all client interactions using Meriplexs standardized collections call model
Maintain a professional solutions-oriented and customer-focused approach
Clearly communicate account status expectations and next steps
Secure payment commitments on every right-party contact

Invoice-Level Dispute Identification & Isolation

Identify disputes at the invoice and line-item level
Document dispute reasons clearly and accurately
Route disputes promptly to Client Experience or Account Management
Track dispute status and follow up per defined SLAs

Collections Analysts do not resolve disputes - they manage them.

Undisputed Balance Enforcement

Enforce contractual terms requiring payment of all undisputed balances
Request payment of undisputed amounts on every applicable call
Secure full payment partial payment or date-certain promise to pay
Clearly communicate escalation paths when commitments are not met

Payment Commitments & Follow-Through

Secure and document:

Immediate payments
Promise-to-pay agreements (date amount)
Approved payment arrangements

Monitor commitments and re-engage promptly when missed
Escalate accounts according to policy not discretion

Documentation & System Accuracy

Maintain accurate real-time notes in ConnectWise & NetSuite and related systems
Assign required call dispositions and statuses
Ensure account records support reporting escalation and leadership visibility

KPI & Performance Accountability

Meet or exceed individual performance metrics including:

Daily call activity targets
Right-party contact rates
Promise-to-pay kept rate
Dollars collected
Aging reduction

Participate in coaching and performance reviews
Actively improve performance based on feedback and data

Cross-Functional Collaboration

Partner effectively with:

Client Experience (dispute resolution)
Account Management (relationship alignment)
Operations (escalation & suspension coordination)
Finance leadership (reporting and risk visibility)

Communicate issues early to prevent surprises

Knowledge Skills Abilities & Behaviors

Required Skills & Knowledge

Strong B2B collections experience in a structured environment
Experience working in call queues or high-volume outbound environments
Working knowledge of ERP systems (NetSuite & ConnectWise preferred)
Understanding of contract-based billing and recurring services
Knowledge of applicable state and federal collection regulations

Behavioral Competencies

Professional calm and confident communicator
Able to de-escalate client conversations manage tense or difficult payment discussions and maintain control of the interaction while preserving the client relationship
Comfortable enforcing payment terms without damaging long-term relationships
Outcome-driven with strong follow-through and accountability
Detail-oriented with strong documentation discipline
Able to operate effectively in a KPI-driven performance-managed environment
Adaptable to process changes automation and evolving collections strategies

Education & Experience

5 years of B2B collections experience required
Experience in MSP telecommunications SaaS or recurring-revenue environments strongly preferred

Required Experience:

The Accounts Receivable Collections Analyst plays a critical revenue-protection role ensuring that services delivered convert into timely predictable cash while preserving long-term client relationships.This role directly impacts:Cash flow predictabilityDays Sales Outstanding (DSO)Client retentionRi...