Customer Engineer
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Imagine a therapist anyone can afford. A personal trainer who adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus individuals enterprises and developers can all build AI Humans to connect understand and act with empathy at scale.
Were a Series B company backed by world-class investors including Sequoia Capital Y Combinator and Scale Venture Partners.
Be part of shaping a future where humans and machines truly understand each other.
About Role:
This isnt a traditional engineering job. As a Customer Engineer youll split your time between two worlds:
With customers (3040%) working hands-on to debug integrations unblock adoption and help them build amazing things with Tavus.
With our product (the rest of the time) building SDKs prototypes and enhancements to our core platform that make Tavus more powerful intuitive and delightful to use.
Youll be the bridge between customers and engineering turning real-world challenges into product improvements. Your mission is simple: ensure every developer and creator has a smooth magical experience with Tavus backed by great docs guides tools and product enhancements.
Core Responsibilities
Work directly with customers to debug build POCs and design solutions.
Build prototypes SDKs sample apps and tools that improve developer experience.
Collect feedback identify patterns and translate them into product/engineering improvements.
Partner on early feature adoption: test pre-release features with customers gather feedback suggest iterations.
Help define how we develop a world class customer experience
What Makes You a Great Fit
Extremely solid software engineering fundamentals.
Deep curiosity about problems at every level of the stack from ML to infrastructure to networking.
The desire to work closely with end users to understand their problems.
A good PM hat to see patterns in customer requests and use those patterns to inform product direction.
A strong bias toward action and a founder mindset to keep going until a problem is truly solved.
Why This Role Matters
Success means:
Customers integrate Tavus faster and more reliably because of your support.
Engineering ships changes directly informed by your field learnings.
Prototypes and tools you build demonstrate new use cases and accelerate adoption.
Product priorities are influenced by the patterns you uncover across customers.
The challenge is providing world class customer experience as Tavus grows while still feeling the customers pain and turning it into fast product improvements
Benefits & Culture
When you join Tavus youre joining a diverse and supportive team. Our work is driven by our people and our success is shared by all. This position has a flexible work schedule unlimited PTO competitive healthcare and gear stipends as well as plenty of fun. At the end of the day we want Tavus to be a place for you to learn directly drive impact and work with a team you love.
To learn more about our team culture and benefits check out our hiring page.
Tavus is growing fast and wed like you to grow with us. If youre excited to get your hands dirty and help make machines more human drop your resume and well be in touch.
We are not looking for cultural fits we are looking for culture creators. Diversity is what drives our success its at the core of how we hire communicate and work. We are inclusive to all and combine our diverse backgrounds skill sets and perspectives to build the best experiences for our clients.
Required Experience:
IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Tavus is the leading AI video research company that enables product development teams to build white-labeled digital twin experiences with easy-to-use APIs.
