Senior Director, Sales Adobe Customer Solutions, JAPAC

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

As the Senior Director Sales Adobe Customer Solutions JAPAC you are the architect of growth for one of Adobes most critical engines Adobe Customer Solutions (ACS). You wont just manage a territory; you will lead a geographically dispersed 30-person organisation of sellers and architects to deliver Adobes most sophisticated Services offerings: Ultimate Success with Integrated Services Subscriptions Custom Services and Premium Learning.

Partnering with leadership from Digital Experience (DX) Customer Success ACS Delivery and other cross-functional teams you will bridge the gap between vision and execution. You are responsible for a $100M portfolio and tasked with a bold mandate: driving 20% YoY growth and redefining how Adobe partners with the biggest brands in JAPAC to achieve their digital objectives.

Key Responsibilities:

Strategic Leadership & Vision

• Set and execute the JAPAC services subscriptions sales strategy ensuring alignment with global and regional businessobjectives.

• Lead inspire and develop a geographically distributed team(ANZ SEA Greater ChinaIndia Korea and Japan)of sales and technical pre-sales professionals fostering a culture of high performance accountability and customer-centricity.

• Champion the adoption and scaling of AI-powered solutions Integrated Services and Premium Learning embedding these offerings into all sales motions.

• Define and execute a vision to grow the APAC business on a minimum 20% YoY basis.

Business Growth & Market Expansion

• Own and deliver on ambitious regional ARRandACV bookingstargets for subscriptionservices and custom services supporting overall JAPAC growth goalsfor Adobe.

• Drive market expansion byidentifyingand capitalising on new business opportunities strategic partnerships and innovative go-to-market approaches.

• Develop a new logo GTM strategy and sales motion to ensure acquisition of new accounts whichcontributeaminimum 30% on an annual basis.

• Oversee complex multi-country sales cycles and executive-level negotiations ensuring disciplined pipeline management and forecasting accuracy.

Technical Pre-Sales & Customer Value

• Oversee technical pre-sales engagement and solution design ensuring strategic value propositions for customers.

• Elevate the solution architecture teamto deliver on customer expectations during the pre-sales cycle.

• Ensure technical pre-sales functions are tightly integrated with ACS Sales and partner effectively with ACS Delivery to maximise customer success.

Executive Customer Engagement & Advocacy

• Build andmaintaintrusted relationships with C-level and VP-level customers across JAPAC serving as the executive sponsor and escalation point for strategic opportunities.

• Represent ACS at regional leadership forums and with senior client stakeholders advocating for customer outcomes and long-term value realization.

• Guide the organisation in delivering seamless integrated customer experiences across the Adobe portfolioof services.

Operational Excellence & Transformation

• Drive operational rigourwith the regional sales leadersthrough forecastingaccuracy data-driven decision-making and continuous improvement of sales and technical pre-sales processes.

• Drivea behaviour of operational excellencewithin the regions through account planning deal reviewsreviewthebusiness rolling four quarters.

• Optimisecollaboration between sales technical pre-sales and delivery standardize account and opportunity planning and ensure alignment with regional profitability and efficiency goals.

Talent Development & Organisational Growth

• Build coach andretaina world-class ACS sales and technical pre-sales organisation developing future leaders and fostering an inclusive high-performance culture.

• Develop a strong first-line management team to scale the organisation and promote rigorous sales discipline across engagement pipeline development and forecasting.

• Champion skill development particularly in solution selling and technical excellence.

What youll need to be successful:

• 15 years of progressivesales experiencein consulting software or subscription-based organisations with at least5years in a senior leadership role.

• Proventrack recordof managing large-scale high-value engagements ($2M deals) and owning combinedrevenue of $100M.

• Experience leading large regional or distributed teams across JAPAC withdemonstratedsuccess indriving subscription and services growth.
• Deepexpertisein enterprise software/SaaS technical pre-sales and subscription P&L responsibility.
• Strong operational mindset with a focus on pipeline management forecasting and gross margin optimisation.

• Collaborative matrixed leadership style witha track recordof building alignment and driving results across complex organizations.
• Ability to travel extensively across APAC for customer engagement team leadership and deal closures.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included were committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in.

Liking what you have read and keen to jump in Thinking you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people we become so much better together. Wed love to see where we can help drive Creativity for All together.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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