Customer Consultant

Job Description

Job Description

• Industry/ Organization Type: Industrial Equipment Manufacturer
• Position Title: Customer Consultant / Service Sales Engineer
• Working Location: Boon Lay
• Working Hours: 5 days (Mon Fri 8.30am 5.30pm)
• Salary Package: Basic salary up to $4800 Transport Allowance Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Act as the customers main contact person and handle customer-related matters
• Manage a group of accounts identify key customers and create action plans to grow these accounts
• Identify solutions needed to meet customer needs and work closely with the Technical Support Team to make them available
• Identify opportunities with existing and new customers and update them on service value-added offerings
• Identify sales opportunities prepare proposals and coordinate related processes to maintain high customer satisfaction and strong customer relationships
• Support customer growth and loyalty through ongoing assistance and follow-up
• Handle customer complaints by working with internal teams to investigate issues assess possible solutions and recommend options to customers
• Arrange regular service reviews with customers and the Operations team for urgent jobs and key issues
• Understand customer and industry needs and support pricing and sales strategies
• Prepare and review contract terms and conditions
• Present proposals to customers
• Share market feedback including competitor updates customer expectations and industry trends
• Perform other related duties as assigned

APPLY NOW!!!

• Bachelors degree in Engineering with at least 2 years of relevant sales experience
• Knowledge of HVAC systems chiller plants airside systems energy services and building services is an advantage
• Able to read and understand engineering documents and respond professionally to customer questions or complaints; able to understand written instructions emails and reports
• Able to identify problems gather data and make sound conclusions
• Customer-focused with a drive to propose suitable options to meet customer needs
• Willing to learn new solutions and improve skills to better support customers

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