Operations Supervisor
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview:
Verra Mobilitys Mesa office is currently hiring a Supervisor in our Commercial Services Tolls and Violations leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will be a self-starter who independently and successfully manages turn times and service levels with ever-changing customer business needs. The candidate must place great emphasis on high quality work paired with efficient production while also placing an emphasis on sustainable employee engagement. This position will report to the Tolls and Violations Director within Verra Mobilitys Commercial Services division.
Essential Responsibilities:
- Leads a team of non-exempt employees;selectionand hiringprovidingwork guidance motivating coaching constructivefeedbackand informal and formal performance reviews
- Manages day-to-day business operations bymonitoringincoming volumes to ensure adequatestaffing tomeet or exceed customer-specific SLA requirements.
- Activelyidentifiesways to continually create a work environment where employees feel highly valued and engaged.
- Conductsregular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
- Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a verytimelymanner.
- Develops and continually strengthens working relationships with other internal departments customers and third-party vendors.
- Responsible formaintainingoperational performance goals and monitoring KPIs
- Proactively research and analyze complex data toidentifyand resolve issues make process improvement recommendations and implement andmonitorsolutions.
- Increase process maturity by documenting business and operational processes forutilizationin training and day-to-day work activities
- Serves as achange-agentin helping to implement process and/or organizational change efforts across the department.
- Perform other duties as assigned.
Qualifications:
- Bachelors degree or equivalent work experience.
- At least one year of leadership experience in some capacity
- Ability to develop and successfully engage with employees
- Experience working with bothinternaand external customers preferred
- Strong analytical problem solving and decision-making skills
- Ability tomaintainprofessionalism and to work well with others
- Exceptional relationship building skills both internal and external
- Strong verbal and written communication skills
- Quality driven with a strong attention to detail
- Ability to prioritize multi-task and meet all assigned deadlines
- Strong computer skills using Microsoft Office (Especially Excel)
- General SQL knowledge
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability optimize and align work focus on the customer and cultivate innovation.
- Do Whats Right. We champion integrity and good character. Our team members model ethical behavior demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion and we are authentic and candid. Our employees demonstrate self-awareness care for others instill trust and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate value differences think and act globally foster an engaging work environment and recognize and develop others.
With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
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Required Experience:
Manager
Key Skills
- Airside Operations
- Cathodic
- Marketing & Sales
- General Services
- Advocacy
- Infrastructure Development
About Company
Verra Mobility is a global leader in safe mobility technologies, offering smart transportation solutions to help communities move safely and efficiently.
