Customer Advocate-Bilingual

Reporting to the Call Center Manager the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office. Your schedule will be Monday-Friday 8:00am-4:30pm reporting to our corporate office.

Responsibilities:

Answering phones taking messages and placing call transfers

Making outbound calls using scripting

Required to screen patients for financial and medical criteria

Enter all information in our system database

Insurance review for deductibles copays coinsurance and out of pocket max (as needed)

Stay current on all new policies and procedures

Assist with other administrative duties specific facilities per business needs as assigned

May require occasional evenings and weekends

Other duties as assigned

Requirements:

High School Diploma or equivalent required

Minimum one (1) year of customer service experience (call center environment)

Excellent communication skills- written and verbal

Planning and organizing skills

Attention to detail and accuracy

High level of professionalism and customer service excellence

Competent in Microsoft Office applications including Word Excel Outlook Mail and Teams

Physical Abilities:

While performing the duties of this job

Ability to sit for long periods of time entering data into the computer

Ability to occasionally lift up to 10 pounds

Ability to concentrate and stay on task for long periods of time

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.

Please note that as we are vendors to several hospital systems. All onsite hospital positions are required to have the COVID vaccination completed prior to start date. If you choose not to vaccinate you are required to provide a fully executed medical or religious exemption form prior to your start date. Upon approval of that exemption you would be required to submit to weekly COVID testing. Be aware that this policy could change at any time.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability status.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Any candidate offered a position will be required to pass pre-employment screenings which include a national background check and a 12-panel drug screen.

HealthFund Solutions is a Drug -Free Workplace.