2nd Line Lead Engineer

2nd Line Lead Engineer

Location: Huntingdon UK

Clearance: High - DV Developed Vetting

UNLEASH YOUR POTENTIAL

You will provide a crucial role in the organizing and management of core services. It is the responsibility of the lead engineer to ensure that all incident and issues are being resolved I.A.W. with SLAs.

Are you ready for your next challenge

They have line management and tasking allocation responsibilities for all 2nd Line Engineers with direction for priorities provided by the Technical Operations Lead.

Managing Second line technical support:

• Responsible for the allocation of workforce and resources to allow issues to be resolved across several IT Domains.

• Coordinate the prioritisation of tasking to achieve larger elements of work to be completed efficiently and on time.

• Encourage and guide 2nd Line Engineers in their careers to grow and improve their skills.

• Maintain and grow trust and confidence with customers through ensuring that all of the customers feel respected and understood.

• Carry out escalation of all incidents that are unable to be fixed or repaired by Level 2 engineers.

• Meeting with customers to understand legacy issues that they are experiencing and looking at trying to find a way forward to repair the issue.

Key Duties

Second Line Tasking - organising and planning future tasks and evolutions that are required to ensure that 2nd line have the resources to undertake the task.

Early Life Support Organising and understanding requirements for bringing in new systems and technologies into the core services area of support.

Line management making sure that all my engineers are supported fully with all issues they may face. It is my responsibility to make sure that both in and out of work my engineers feel supported and that I maintain a good work life balance for all.

Major incidents in the event of major outage I am responsible for assisting and managing the effort to restore services I will be involved in the progress update.

Problem solving - being a point of contact for 2nd line engineers to come to with issues whether being able to solve issue or escalate them to the authorities.

Representative -being a focal point for second line engineers attending all mandatory meeting and event to voice both achievements and issues being experienced by level 2 engineers.

Key Competencies:

Leadership: being able to inspire and motivate a team

Compassionate: being able to understand and support all team members in issues being faced.

Communications. Verbal written including technical documentation.

Adaptability and flexibility. Able to change focus under changing situations.

Technical expertise. Ability to troubleshoot and fault rectification variety of issues.

Attention to detail. Including written and work carried out.

Customer service excellence. Customer

Teamwork. Build effective internal and external relationships.

Are you ready to make an impact Begin your journey of a flourishing and meaningful career share your CV with us today!

Everything we do is built on our commitment to do the right thing for our customers our employees and our communities. Learn more about the values and culture that are the foundations of our business. Our work in the United Kingdom includes addressing some of the most complex problems in national security defence government logistics and operations transportation and energy.

What we do for you:
At Leidos we are PASSIONATE about customer success UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers a collaborative culture and support for your career goals all while nurturing a healthy work-life balance.

We provide an employment package that attracts develops and retains only the best in talent. Our reward scheme includes:

Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance health schemes gym memberships annual buy and sell holidays and a cycle to work scheme)
Access to Flexi-time benefits

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging welcoming all perspectives and contributions and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE we work to make the world safer healthier and more efficient through technology engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services our work in the United Kingdom includes addressing some of the most complex problems in defence healthcare government safety and security and transportation.

What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning AI cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home the office or on customer sites we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow to be inspired and to inspire others. At Leidos we invest in technical academies career rotations and a career development plans that enhance your future.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.