Senior Account Manager

San Mateo, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Upstart

At Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace we partner with banks and credit unions to expand access to affordable credit through technology thats both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1800 signals powering smarter fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea every voice and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Were proudly digital-first giving most Upstarters the flexibility to do their best work from wherever they thrive alongside teammates across 80 cities in the US and Canada. Digital-first doesnt mean distant. Were intentional about in-person connection through team onsites planning sessions and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus Austin the Bay Area or New York City (opening Summer 2026) youll have the support to work in the way that works best for you.

If youre energized by tackling meaningful problems excited to innovate with purpose and motivated by work that truly matters wed love to hear from you.

The Team

Upstarts lending partnership team is responsible for growing and managing the banks and credit unions that leverage Upstarts consumer lending technology to enable access credit.

As an Senior Account Manager you will own and grow strategic lender partnerships by acting as a trusted advisor business operator and internal advocate. Youll be responsible for driving results deepening relationships and helping partners maximize value from our products and capabilities while navigating risk performance and growth objectives.

This role sits at the intersection of relationship management financial acumen and cross-functional execution.

How youll make an impact

Own and Grow Strategic Relationships

Build strong trusted relationships with business owners through frequent proactive engagement
Establish rapport with executive sponsors and senior leaders serving as a trusted escalation point and advisor
Lead monthly KPI discussions and periodic business reviews with cross-functional stakeholders
Demonstrate empathy and a service-oriented mindset to deeply understand partner goals and needs
Leverage partners for references and advocacy; show appreciation through thoughtful outreach

Drive Business Results

Grow lender origination volume through expanded product usage and optimized credit configurations
Identify and execute opportunities to expand products and capabilities within existing accounts
Negotiate new and existing contracts to achieve favorable terms and long-term partnership value
Partner with internal teams to unlock growth while maintaining strong portfolio performance

Advise on Risk Performance & Financials

Serve as a subject-matter expert on lender-controlled risk levers including configurations and program adjustments
Explain pricing structures and return mechanics so partners can set and manage returns throughout the lifecycle of a program
Analyze and communicate loan performance and overall portfolio health

Cross-Functional Collaboration

Act as a partner across internal teams including data analytics sales consulting sales legal compliance product implementation operations and customer success
Influence without authority to drive alignment and execution across teams
Represent and advocate for partners internally while balancing company objectives

Operational Excellence

Maintain accurate and up-to-date account records in Salesforce including priorities relationship context and opportunities
Track opportunities and ensure status and contacts are current
Leverage enterprise tools effectively including G-Suite Zoom Slack Salesforce Jira and ticketing systems

Minimum Qualifications

10 years of experience in consulting financial services or operations ideally within a fintech or financial institution.
Highly proactive with a strong sense of urgency and ability to prioritize high-impact work
Comfortable operating autonomously in a fast-changing environment
Executive presence with the ability to create and deliver compelling presentations and proposals
Skilled at navigating complex situations and delivering tough messages when needed
Demonstrated experience with and a strong working knowledge of financial services regulations and compliance requirements

Preferred Qualifications

Experience in consumer lending

Position location This role is available in the following locations: Remote

Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).

United States Remote - Anticipated Base Salary Range

$150000$200000 USD

What youll love

At Upstart our benefits are designed to support your health financial well-being family and personal growth. Heres what you can expect:

Competitive compensation including base pay bonus opportunities and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed up to $15000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical dental and vision coverage with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits including company-paid Basic Life AD&D and Short- and Long-Term Disability coverage with options to purchase supplemental coverage
Paid time off sick and safe time and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo supporting fertility parenthood and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work no matter where you work from
Connection and community through team events and onsites all-company updates and employee resource groups (ERGs)
Onsite perks including catered lunches and fully stocked micro-kitchens when working from one of our four offices located in the Bay Area Austin Columbus and New York City (opening Summer 2026!).

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email

Experience:

Manager

About UpstartAt Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.A...