Device Management Technician, Information Technology

Chattanooga, TN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

The Device Management Technician provides second line (Tier II) support for all staff and faculty at the University of Tennessee at Chattanooga. The Technician works in a dynamic fast-paced environment - often with minimal supervision - to provide services over the phone through e-mail in person and chat across campus. The Technician troubleshoots issues and provides support and repairs for desktops mobile and smart devices hardware printers software and audio and video.

Responsibilities

Duties and Responsibilities:

Troubleshoots technical issues for any university device to include faculty and staff devices projectors multimedia switches control systems document cameras networking desktop computers and software to include operating systems word processing spreadsheets and video capture and streaming
Sets up modifies and repairs university hardware and software
Provides emergency first response support to technology-enhanced learning environments to troubleshoot problems in a timely fashion
Troubleshoots problems using scripts and checklists as guides and escalates when necessary
Contributes to the development of and adheres to Service Levels Agreements that determine the appropriate use and support of technology on campus
Documents all work in our ticketing system
Follows current university Information Security best practice policies and procedures
Provides best effort support of all technologies including specialized or scientific equipment or instrumentation
Leverages imaging software to manage University computers across campus
Researches questions and/or problems and finds technical solutions
Develops tests and documents solutions to problems
Assists in the deployment of new images software/hardware upgrades and fixes
Provides routine first level support and coordination with vendor for warranty repairs/replacement
Assists in mentoring and orienting new employees and student workers
Performs quality assurance tests on newly installed learning technology equipment
Interfaces and serves as a resource for university IT support personnel outside of central IT
Advises consults and recommends technology for departmental purchases of equipment and software
May provide minimal on-the-spot training to clients
May lead small or special projects and/or assist with supervising personnel for initiatives
Assists with maintaining a clean work environment
Attends Information Technology & Infrastructure staff meetings
Ensures work hours/time is logged and entered within payroll deadlines
Performs other duties as assigned/needed

The ideal candidate will possess the following:

Knows and executes on decisions which are within their scope
Knows and asks for assistance on decisions which are outside of their scope
Experience and knowledge with desktop operating systems including Windows and Mac OS
Application support knowledge
Incident management application knowledge
Interpersonal skills with a focus on rapport-building listening and questioning skills
Demonstrated problem-solving and multi-tasking skills
Good documentation skills
Ability to effectively deal with conflict
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Ability to work effectively in a team oriented high demand and fast paced environment

Review of applications will begin February 9 2026and will continue until the position is filled. Applications received by this date will receive priority consideration.

Qualifications

Minimum: Requires a high school diploma and two years of relevant IT technician/ IT customer service experience or an equivalent combination of education training and experience.

Preferred:

Bachelors degree in a related field
Prior higher education experience preferred
1 year of Customer Service experience
1 year of Technical (hands-on) hardware & software installation experience
Incident management application knowledge and experience preferred

Required Experience:

DescriptionThe Device Management Technician provides second line (Tier II) support for all staff and faculty at the University of Tennessee at Chattanooga. The Technician works in a dynamic fast-paced environment - often with minimal supervision - to provide services over the phone through e-mail in...