Senior Technician (Technical Coordination) for NATO with security clearance

Norfolk, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Would you like to join the leading international intergovernmental organization

The Senior Technician (Technical Coordination) will serve as a specialist providing expert advice supporting knowledge management and ensuring high standards of service availability and incident handling within the organizations ICT environment. The role emphasizes technical expertise proactive management and collaborative problem-solving to support organizational operations effectively.

Responsibilities:

Specialist advice

Provides detailed and specific advice regarding the application of their specialism to the organisations planning and operations.
Actively maintains knowledge in one or more identifiable specialisms.
Recognises and identifies the boundaries of their own specialist knowledge.
Where appropriate collaborates with other specialists to ensure advice given is appropriate to the organisations needs.

Knowledge management

Maintains knowledge management systems and content to meet business needs.
Supports others to enable them to complete knowledge management activities and form knowledge management habits.
Supports changes to work practices to support capture and use of knowledge.
Reports on the progress of knowledge management activities.
Configures and develops knowledge management systems and standards.

Availability management

Analyses service and component availability reliability maintainability and serviceability.
Contributes to the availability management process and its operation.
Performs defined availability management tasks.
Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
Implements arrangements for disaster recovery and documents recovery procedures.
Conducts testing of recovery procedures.

Incident management

Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
Advises relevant persons of actions taken.

Problem management

Investigates problems in systems processes and services.
Assists with the implementation of agreed remedies and preventative measures.

Customer service support

Responds to common requests for service by providing information to enable fulfilment.
Promptly allocates unresolved calls as appropriate.
Maintains records informs users about the process and advises relevant persons of actions taken.

Required qualifications and experience:

Higher vocational training in a relevant discipline with 1 years postrelated experience. Or a secondary educational qualification with 3 years post-related experience.
At least 1 year of practical experience in supporting the implementation and maintenance of ICT end systems within a large organization.
Experience configuring hardware and software.
An understanding of ICT systems and the ability to work independently.

Technical Skills (desirable):

Incident management (USUP) Level 4
Problem management (PBMG) Level 3
Customer service support (CSMG) Level 3
Specialist advice (TECH) Level 4
Availability management (AVMT) Level 4
Knowledge management (KNOW) Level 3

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.

Would you like to join the leading international intergovernmental organizationThe Senior Technician (Technical Coordination) will serve as a specialist providing expert advice supporting knowledge management and ensuring high standards of service availability and incident handling within the organi...