Manager, Care Coordination

San Francisco, CA - USA

Monthly Salary: $ 103200 - 139600

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Two Chairs is building a new kind of mental health system based on the idea that the status quo isnt good enough. Industry-best clinician experiences better client outcomes groundbreaking innovation and access to the highest quality care are how well raise the bar for the entire industry. With that were excited and honored to have been recognized as a2025 Great Place to Workand 2025 Fortunes Best Workplaces in Healthcare.

One of our company values is Embrace Differences and diversity equity inclusion and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they dont think they meet some expectations of the role.

About the role
Care Coordination is part of our Care Operations team which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering Clinical Care Care Operations Marketing and Business Development.

Youll be responsible for managing a team of (2) Team Leads (2-3) Senior Care Coordinators leading team-wide initiatives and projects and partnering with cross-functional teams on projects that impact Care Coordination.

Core Areas of Responsibility

Directly manage (2) Team Leads and (2-3) Senior Care Coordinators overseeing their performance and development as well of that of the Care Coordinators under their leadership
Support the team with inbound and outbound initiatives that drive satisfaction and growth
Own the success of the teams performance metrics including SLAs CSAT Quality etc.; while communicating any barriers and driving potential solutions
Foster relationships with cross-functional stakeholders and partners including Clinical Leadership Product Development Business Development Care Operations and Revenue Cycle Management
Represent Care Coordination on major cross-functional projects (launching in new states implementing new payer partners etc.) and serve as a liaison to the rest of the Care Coordination team
Lead internal projects strategies and key results that help optimize and improve the client / clinician experience

Impact and Success Indicators

Where youll make an impact in the first 90 days:

Understand Two Chairs business model and role of Care Coordination
Understand and demonstrate proficiency on Care Coordinator workflows
Develop rapport with direct reports and cross-functional partners

Where youll make an impact in the first year:

Support and manage (2) Team Leads (that each have 8-12 Care Coordinator direct reports) as well as 2-3 Senior Care Coordinators
Own and uplevel team performance through strengthening of metrics and approach to coaching
Be a key contributor to company priorities by helping improve processes for our clients and clinicians

Youll be successful if you have:

Demonstrated experience in leading high performing customer service teams
Experience and passion for mentorship/people management ideally in a customer service setting
Knowledge of or interest in health insurance claims and/or behavioral health
Strong attention to detail and problem solving skills
An ownership mindset as we are a growing rapidly changing and sometimes ambiguous environment

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $103000 and $119000. The full salary range for this full-time exempt role is $103200 - $139600.

In addition we offer perks and benefits that support the health and well-being of our teams including:

Equity in a high-growth start-up

PTO program including a Winter Office Closing: Christmas Day (Observed) through New Years Day
Comprehensive medical dental and vision coverage
One-time $200 Work from Home reimbursement
Annual $500 professional development stipend to support your professional development
Annual $500 subsidized company contribution to your healthcare FSA
Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
Paid parental leave

#LI-Remote

Outreach Notice to Applicants

We are thrilled that youre interested in joining our team! To ensure a consistent and equitable hiring process for all candidates we kindly ask that you refrain from reaching out to current employees regarding the role your application or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Required Experience:

Manager