Head of Sales Support
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Job Summary
Head of Sales Support
Location: Leeds
Division: UK-Europe / UK Retail / Sales
Reports to: Chief Sales Officer ENGIE UK Supply
Join ENGIE UK and help shape the future of energy.
Were looking for an experienced and dynamic Head of Sales Support to lead our Sales Support function driving operational excellence and delivering outstanding service to our customers and partners.
About the Role
As Head of Sales Support you will provide strategic direction and operational leadership for a team of around 30 professionals. Your mission is to ensure efficient compliant and high-quality processes that support our growth objectives. Youll manage pre- and post-sales activities oversee key systems and implement continuous improvement initiatives to optimise performance and minimise cost to serve.
Key Responsibilities
- Lead and develop Sales Support teams fostering a high-performance culture.
- Drive strategic and operational improvements across all customer segments.
- Ensure robust documented processes and compliance with industry regulations.
- Manage workflows tenders and key systems (Junifer CRM CSPs).
- Provide accurate reporting and insights to senior leadership.
- Resolve escalations and maintain strong internal and external relationships.
- Influence wider B2B sales strategy and contribute to proposition development.
What Were Looking For
- Proven senior management experience in sales support or similar.
- Strong leadership and motivational skills.
- Commercial awareness and ability to manage budgets.
- Excellent communication negotiation and problem-solving abilities.
- Knowledge of gas and electricity industry processes.
- Degree-level qualification or equivalent experience.
Why ENGIE
- Be part of a global leader in energy and services.
- Opportunity to shape processes and deliver real impact.
- Competitive salary and benefits package.
- A culture of innovation collaboration and continuous improvement.
Ready to lead and make a difference
Apply now and help us deliver exceptional service and support to our customers.
Required Experience:
Director
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
About Company
We are ENGIE, a supplier of energy for homes and businesses, both in the UK and abroad. Our name might be new to you, but we've been around for quite a while. And in that time, we've achieved some pretty big things here in the UK
