Customer Service Representative (16 Month Term)

Winnipeg - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Do you have what it takes to deliver exceptional customer service Will you thrive in a fast-paced logistics environment

If youre passionate about providing top-tier support and can keep up in a dynamic setting while maintaining good attention to details we want to hear from you!

The Customer Service Representative on our transportation team plays a key role in keeping our operations running smoothly and our clients satisfied. This is your chance to accelerate your career in a vital fast-paced industry with a team that values dedication efficiency and communication.

Key Responsibilities:

Handle inbound and outbound calls emails and texts when communicating with customers and drivers
- Provide accurate and timely information regarding services pricing and scheduling
- Monitor and track service orders keeping customers informed of the status of their requests
- Identify and troubleshoot service request issues escalating complex problems to the appropriate teams
Enter customer orders into courier software accurately capturing pickup and delivery times locations and other relevant service details
Perform other office duties as assigned

Qualifications & Experience:

A minimum of 1 year of experience in a customer service role (experience in transportation and logistics is considered an asset)
A professional demeanor strong work ethic attention to detail and excellent customer service skills
Proficiency in Microsoft Office (Outlook Word and Excel) web-based systems and courier software with high adaptability to new and unfamiliar platforms
Pleasant and professional phone manners along with strong interpersonal skills
Excellent English communication skills both verbal and written
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Effective problem-solving skills including the ability to identify and resolve minor issues in a timely manner
The ability to work independently as well as collaboratively within a team
Satisfactory Criminal Record Check (at the employees expense)
Legally eligible to work in Canada

Term Position - with the possibility of a permanent role following the term

Full-time: 40 hours per week Monday to Friday 8:00 am to 4:30 pm with flexibility for staggered start times as required

Salary: Starting at $18 per hour with consideration given to relevant qualifications and experience

Company: RS Express Ltd.

Address: 175 Plymouth Street Winnipeg MB

We thank all who apply but only those considered for an interview will be contacted. Requests for Reasonable Accommodation will be accepted during the hiring process.

Required Experience:

Unclear Seniority

Do you have what it takes to deliver exceptional customer service Will you thrive in a fast-paced logistics environmentIf youre passionate about providing top-tier support and can keep up in a dynamic setting while maintaining good attention to details we want to hear from you!The Customer Service ...