Stakeholder Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Stakeholder ManagerJob Description
Overview
The Stakeholder Manager serves as the primary point of contact between project teams airport operations security airlines ground services and external stakeholders to ensure seamless project delivery while minimizing impact to airport operations. This role would require developing communication strategies managing risk facilitating and maintaining a stakeholder register mediating conflicts and supporting the Greater Toronto Airport Authority GTAA decision-making throughout the project lifecycle.
Key Responsibilities
- Act as the central liaison between construction teams GTAA airport operations (security airlines ground services) and external stakeholders.
- Develop maintain and execute the Stakeholder Engagement and Communications Management Plan in alignment with GTAA requirements.
- Identify map prioritize and manage stakeholders; maintain an up-to-date stakeholder register and engagement schedule.
- Coordinate closely with GTAA to ensure construction activities minimize disruption to passengers and airline operations.
- Manage engagement with regulatory bodies including permit submissions approvals and No Objection Certificates (NOCs).
- Provide and manage stakeholder communication tools and platforms ensuring proper access version control and documentation standards.
- Facilitate stakeholder meetings including planning agendas facilitation action tracking and distribution of minutes.
- Provide a Stakeholder Management Tool accessible to GTAA to identify categorize and prioritize stakeholders and maintain an uptodate stakeholder register
- Support GTAA with community consultation public relations and regulatory engagement by developing communication materials (direct engagement only when directed by GTAA).
- Collaborate with GTAA Stakeholder Relations & Communications to provide program updates for internal and external use.
- Develop clear timely issue risk and crisis communication protocols including escalation pathways.
- Prepare executive-level briefings and presentations including visuals and data to support governance and stage-gate approvals.
- Provide regular reporting on stakeholder engagement KPIs feedback risks and upcoming engagement activities.
- Support resolution of stakeholder concerns and complaints and assist GTAA with aligned response messaging.
- Support operational readiness by engaging stakeholders on new systems processes and transitions.
- Ensure compliance with GTAA and Toronto Pearson branding standards for all public-facing materials and site separations.
- Develop communications plans and content to inform stakeholders about Program impacts including proactive and realtime disruption messaging
Qualifications
- Bachelors degree from an accredited institution
- 7 years of experience in project stakeholder or construction management
- 5 years managing complex stakeholder environments in large-scale infrastructure or aviation projects
- Experience working with or alongside GTAA preferred
- Experience managing subcontractors consultants and external partners
- PMP certification preferred
- Ability to obtain and maintain a YYZ airport security badge
Knowledge Skills and Abilities
- Strong stakeholder and communication management experience in aviation infrastructure or construction environments
- Working knowledge of airport operations safety standards and regulatory requirements
- Strong organizational and coordination skills across multiple stakeholders and workstreams
- Ability to communicate clearly with both technical and non-technical audiences
- Proven ability to manage conflict mitigate risk and resolve time-sensitive issues
- Proficiency in MS Office and collaboration tools
- Adaptable collaborative and able to operate effectively in a complex regulated environment
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses. ... The company focuses on the optimisation of its customers' business proc ... View more
