Cardlink Production Support Lead
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are seeking a Cardlink Production Support Lead with strong credit card domain knowledge to support and manage Cardlink applications. This role acts as Level 5 Production Support leading incident management guiding the team and ensuring system stability.
Key Requirements
- Hands-on experience with Cardlink Version 1 & 2 within the last 10 years
- Strong understanding of end-to-end credit card issuing and acquiring processes (authorisation embossing GL etc.)
- Ability to read and interpret code for troubleshooting (no heavy development required)
- 23 years of team management experience
- Experience working in banking / financial services production support
Roles & Responsibilities
- Act as Production Support Level 5
- Lead major incident management root cause analysis and resolution
- Provide on-call / after-hours support when required
- Troubleshoot incidents related to credit card business logic
- Review technical deliverables and guide team members
- Manage demand resources and coordination with Infrastructure & Security teams
- Work with stakeholders across business and technology teams
- Support compliance audit and regulatory activities
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
