Customer Service Representative II
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Job Location:
Stuart, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Stuart
- Hybrid
Job Description
Valterra Products is a U.S. company and since 1981 Valterra has been a leading supplier of brand-name product lines to the RV pool & spa and plumbing industries. For over 30 years Valterra has successfully owned and operated manufacturing and distribution operations in Tijuana Mexico to benefit from lower operating costs and the many advantages of manufacturing in North America. We are on a journey of continuous growth now looking for our next star a passionate Customer Service Representative II within our Customer Service capability. This position reports to the aligned Operations
Supervisor and will work in Stuart FL.
About the position
The Customer Support Representative II (CSR) responds to customers in a courteous professional respectful in a timely manner. The right candidate exhibits strong communication skills and excellent active listening acknowledgment.
The CSR role will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Customer feedback is priceless and this role plays a key role in capturing that feedback. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
Your main Responsibilities
- Manage large amounts of incoming calls.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate valid and complete information by using the right methods/tools.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Document customer feedback from all interactions process customer accounts and file documents.
- Follow communication procedures guidelines and policies.
- Use problem-solving skills - confidence at troubleshooting and investigating for sufficient enough information to resolve customer complaints.
- Use communication skills the role requires a candidate who is patient empathetic and passionately communicative. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.
- Go the extra mile to engage with customers.
What do we offer
You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is
continuous which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym.
- Employee discounts on our incredible products
- Opportunities to make an impact
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About the company Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedo ... View more
