Residential Service Coordinator

Position: Residential Services Coordinator

Classification: Non-Exempt

Reportsto: Client Services Manager(Healthy Aging)

Location: Colorado Health Network Denver (CHN); Denver CO

Salary Rate:

Level 1 (Entry level up to 2 years of direct experience):$24.04 per hour

Level II (3 years of direct experience):$25.19 per hour

Bilingual premium for qualifying languages is 3.5% higher than starting salary ifpassbilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN) we believe that our employees are our mostvaluable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality creativity and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences including thosedirectly relatedto this CHN we are committed to providing a supportive inclusive and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer and we embrace applicants regardless of age race color disability HIV status gender identity sexual orientation national origin or other characteristics that make you unique.

Are you looking to join a team that empowers individuals and creates lasting change in the community Do you thrive in an environment that values service innovation wellness and integrity If so we would love to hear from you!

Why Work at CHN
As a full-time employee you will enjoy a competitive benefits package which includes:

Health & Wellness Benefits: Health Dental Vision Life Short- and Long-Term Disability Insurance and an Employee Assistance Program (EAP)

Employee only share of health insurance premium is 100% paid for by CHN

Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO) 13 paid holidays up to 2 floating holidays and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
Additional Benefits: Flexible Spending Accounts (FSA) Health Spending Account (H SA) Voluntary EAP STD LTD and Basic Life 100% paid for by for Federal Loan Forgiveness Program

Is this youAre you looking for a position that supports and empowers individuals in order to improve their quality of life and create real changeDo you embody the skills needed to uphold a workplace culture that values service innovation wellness anti-oppression and integrity If sowedlove tomeetyou.

Position Summary:

Working under the Community Engagement Department (including Healthy Aging Programs) and in collaboration with CHN Client Services (including Case Management and Housing) this full-time positionsupports people living with HIV (PLWH) residing at Daves Place and Juan Diego by addressing their unique needs through comprehensive case management care coordination housingassistance and Place is a program working in conjunction with CHNs Housing and Healthy Aging Programs serving older adults living with HIV in a community-based residential setting with supportive services offered Diego is a Permanent Supportive Housing Program within the Coordinated Entry System forPLWHexiting chronic homelessness. The Residential Services Coordinator will ensure program participants housing stability health and independence through medical case management resource navigation geriatric-focusedinterventionsand a collaborative care approach in alignment with theiCHANGEand VITAL-AGE models (when applicable). The position plays a key role in implementing an aging-in-place model tailored to older PLWH at Daves Place and a Housing First model at Juan Diego fostering long-term housing stability addressing health disparities and enhancing the quality of life for residents at both properties.

Essential Job Functions:

1. Case Management Duties:

• Conduct comprehensive intake and needs assessments toidentifyclient strengths and needs including but not limited to connection to healthcare medication adherence income and employment housing needs mental health and substance abuse issues food and nutrition and financial and transportation needs.

• Develop strategies and goals through Individual Wellness Plans and Intensive Case Management Plans in collaboration with clients to meet identified needs.

• Tailor Individual Wellness Plans and Intensive Case Management plans to clients aging and health-related goals followinggeriatric care model protocol when applicable.

• Provide ongoing case managementmonitoringclient progress and revising care plans to address evolving needs coordinating care among interdisciplinary teams including medical providers behavioral health staff and external aging service agencies.

• Support participants in accessing healthcare public benefits (e.g. Medicare/Medicaid) nutrition services and caregiver support as needed.

• Collaborate with the property management company to address tenancy issues as they arise.

• Collaborate with the Housing Occupancy Coordinator to ensure that all clientsrecertifytheir housing subsidies on an annual basis.

• Assistwith caseload coverage for other Medical Case Managers at DCHN as needed.

1. Data Management and Reporting

• Maintainaccuratedocumentation of client screening andcareIWP data interactions services provided and program outcomes.

• Collect and analyze data for grant reporting billing and program evaluations to ensure alignment with aging program goals.

• Use data insights to recommend improvements to aging-in-place models and participant care strategies.

1. Program Development and Community Engagement

• Collaborate with the Housing and Healthy Aging Program teams to deliver services aligned with program models specifically the VITAL-AGE aging-in-place model.

• Facilitate client engagement in wellness activities social circles and educational programs to enhance quality of life and independence.

1. Community Advocacy and Resource Development

• Strengthen partnerships with community organizations and service providers to expand aging-related resources for older PLWH tenants.

• Act as an advocate for participants aging and health needs in the community addressing gaps in services and resources.

• Develop culturally competent outreach initiatives to engage marginalized populations including LGBTQ and BIPOC clients.

• Must be able to work in a diverse setting with diverse populations including persons living with HIV the LGBTQ community persons of various ethnic backgrounds disenfranchised communities.

• Participation in training related to HIV substance use harm reduction trauma informedcareand related issues. Cultural Competency/Sensitivity.

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Preferred Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Experience working in or with senior housing long-term care assisted living or other supportive housing addition 2 years of case management experience and training or 3 yearsof Promotora experience is with group facilitation and mediation is be able to work in a diverse setting with diverse populations including sexual orientation. This role is ideal for a professional with relevant knowledge in the fields of aging and HIV/AIDS as well as experience in providing Care Management services. The candidate should have a passion for working with older adults and individuals living with HIV/AIDSpossessstrong problem-solving skills andmaintainan optimistic outlookregardingthe possibilities for our client Spanish and multicultural experience are strongly preferred.

Education:

Bachelors degree in social work Human Services Psychology Sociology Public Health Gerontology and/orequivalentcombination of education andexperiencerequired; candidates with lived experience can substitute educational background. Candidates who are actively pursuing more education or have hopes to pursueadditionaleducation are encouraged to apply. Candidates with lived experience can substitute educational experience.

Software Utilized:

Proficiencywith Microsoft Office applications such as Word Excel Outlook and Teams isrequired. Candidates should be comfortable working with client database systems and learning new software tools as needed.

KnowledgeSkilland Ability:

Previousexperience in the delivery ofevidenced-based programs is highly preferred as well as excellent communication client services and data collection skills. Theappropriate personwill be highly organized anddetail-oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics and cultural competency. Mustdemonstrateaccuracyefficiencyand superior organizational skills. Mustdemonstrateeffectiveness in the following areas: task and time management; teamwork; and communication with teams managers clients and participants and company consultants.

Material and Equipment Directly Used:

Works with standard office equipment including computerwork station printers copiersscannersand faxmachine. Communicates with clients and vendors using the telephone e-mail the internet and fax.

Physical Demands and Work Conditions:

Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have andmaintaina valid Colorado drivers license and auto insurance on personalvehicle. Works with standard office equipment including computerwork station printers copiersscannersand faxmachine. Communicates with clients and vendors using the telephone e-mail the Internet and clear speaking ability and the ability to use a telephone for extended periods. Requiresabilityto view a computer screen (near acuity). Requires fingering agility for ability to sit stand and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role.

As employees of a charitable organization all CHN staff share the responsibility of serving as ambassadors for the organization in the can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

How to Apply:

Click on the Start Application Link above. Please include a cover letter.

All offers of employment are subject to the completion of a criminal background check reference and if applicable to yourpositiona driving record check.A criminal conviction does not automatically disqualify a candidate from employment. We evaluate all background check results in relation to job-related requirements.

Colorado Health Network is an Equal Opportunity Employer (EOE).