Technical Support Specialist

Cheshire, CT - USA

Monthly Salary: $ 80000 - 85000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are SLR Consulting (US) a 500 coast-to-coast team of advisory environmental/engineering and regulatory professionals. We deliver environmental and sustainability services to our clients through the integration of over 30 advisory technical environmental and engineering disciplines to help clients address some of their most complex challenges around sustainability. We are Making Sustainability Happen.

As our new Technical Support Specialist you will play an important role on a team whose work is essential to achieving this goal.

Role

The Technical Support Specialist provides advanced in-person and remote support for end-user devices and workplace technologies resolving incidents escalated from Tier 1 and fulfilling service requests in line with ITIL 4 best practices. The role focuses on Windows 11 endpoints Microsoft 365 Azure AD/Microsoft Entra ID and device management via Microsoft Intune/Endpoint Manager with hands-on responsibilities for hardware break/fix imaging IMAC (installs/moves/adds/changes) and conference room/meeting tech.

Responsibilities:

Incident & Request Handling

Own and resolve L2 escalations for hardware OS application and connectivity issues; document work and resolutions in the ITSM tool and escalate to L3/vendors when required.
Restore normal service as quickly as possible and manage service requests per Service Desk practice (incident/request).

Endpoint & Device Management

Image enroll and manage Windows devices using Microsoft Intune
Handle app deployments patching compliance and BitLocker.
Support Onboarding device re-imaging and lifecycle tasks
Maintain accurate device inventory and asset tags.

Platform & Productivity

Troubleshoot Azure AD/Microsoft Entra ID sign-in profiles and access issues; perform password resets and basic account admin per policy.
Support Microsoft 365 apps (Outlook Teams OneDrive Office desktop) collaboration tools printing and basic AV/meeting room setups.

Deskside / Field Work

Perform hardware break/fix on laptops desktops docks and peripherals; coordinate OEM warranty repairs.
Execute IMAC activities; manage asset recovery tagging and disposal following process.
Provide occasional smart-hands support for local network/room equipment under guidance from L3 teams.

Knowledge Quality & Continuous Improvement

Maintain accurate ticket updates and knowledgebase articles; contribute to SLAs/KPIs and continual improvement.
Apply ITIL 4 service desk practice concepts (communication focus user experience) in daily operations.

Working @ SLR

With us there is no doubt youll grow your subject-matter expertise and industry knowledge. We care about investing in our employees for the long-run and if you ask our team theyll tell you thats just one of the many benefits of working here. We want to be a place where you can experience career growth and satisfaction for many years.

Heres what else youll enjoy as part of our team:

Competitive total compensation package including medical dental orthodontia vision FSA/HSA generous PTO accrual 10 paid holidays 401(k) retirement account with company matching program company paid life insurance short & long term disability insurance and employee assistance program.
The salary range for this position is $80000.00 - $85000.00. Final agreed upon compensation will be commensurate with individual education professional designation experience internal parity and location.
Full-time permanent role with opportunities for professional growth and advancement

Qualifications/Education/Memberships:

24 years in desktop/deskside or Tier-2 support with proven L2 ticket ownership/resolution.
Strong hands-on experience with Windows 10/11 hardware break/fix imaging and IMAC processes.
Working knowledge of Microsoft Intune/Endpoint Manager (enrollment profiles compliance app deployment) and familiarity with SCCM/ConfigMgr.
Experience supporting Azure AD/Microsoft Entra ID identities and Microsoft 365 apps (Teams/Outlook/Office).
Practical understanding of network basics (LAN/Wi-Fi/VPN) for endpoint troubleshooting.
Strong customer service communication and documentation skills; ability to work independently on site.

Preferred Qualifications:

ITIL 4 Foundation/Practitioner (Service Desk practice familiarity).
Microsoft certifications (e.g. MD-102/Modern Desktop SC-900 or equivalent) and CompTIA A/Network.
Experience with Windows Autopilot BitLocker and Endpoint security integrations via Intune.
Exposure to macOS basics.

Core Competencies

Advanced troubleshooting & root-cause analysis for endpoint issues in a multi-site environment.
Service mindset aligned to ITIL 4 (restore service quickly great communications accurate records).
Asset discipline (receipt tagging inventory disposal) and change/documentation hygiene.

Diversity equity and inclusion (DE&I) are at the core of who we are and want to be.

SLR is proud to be an Equal Employment Opportunity / AffirmativeAction Employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin gender sexual orientation civil union status age citizenship marital status disability gender identity or expression genetic information or veteran status.

At SLR we embrace diverse cultures perspectives skills and experiences within and outside our organization. We respect and celebrate differences and want to ensure that we continuously strive to build a place where everyone feels included and is encouraged to be their authentic self.

We are committed to these values and our SLR Culture & Diversity Team works to actively promote diversity equity and inclusion across our people and talent processes operations and client work around the you have a disability and need reasonable accommodations at any point in the application or interview process please contact us at

Required Experience: