Manager- Order management (Customer supply chain)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager Order management (Customer supply chain lead)!
In this role person is responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Manage a team who would do a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Be the point of escalation to resolve customer questions and problems by thoroughly researching issues identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to facilitate issue around order management work like: secure appointments clarify transportation requirements track display pallets or DSD orders. Keep management well informed of activities and significant problems and provides support to area staff as needed.
Responsibilities
Provide strategic and operational oversight for Meals & Beverage and Snacks divisions.
Approve routing guides carrier selections and service-level expectations.
Serve as an escalation point for service or carrier performance issues.
Participate in monthly governance and KPI review meetings.
OM & CS Manager is responsible for overseeing and optimizing operational efficiency and customer experience. This role involves managing day-to-day operations streamlining workflows and implementing standard operating procedures (SOPs) to improve productivity and cost-effectiveness.
The manager will monitor key performance indicators (KPIs) prepare performance reports and ensure vendors suppliers and internal teams meet agreed service levels and compliance standards.
They manage budgets control costs and identify opportunities for process improvement and automation.
Additionally they analyse customer feedback track service metrics and collaborate with other business functions e.g. inventory recon team to enhance the overall customer experience and retention.
Acting as a strategic partner the OM & CS Manager provides data-driven insights participates in planning and process improvement initiatives and ensures smooth coordination between operations customer service and leadership teams to drive sustainable growth and operational excellence.

Working Conditions:
Work location Noida Sec 135 Evening and night shift (North America) work from office
Office environment is very busy during September through February and at all fiscal quarter closes (OCT JAN APR JUL). Physical presence in the office is must during key periods.
Some holiday and weekend coverage required throughout the year
Qualifications we seek in you!
Minimum Qualifications
Bachelors Degree and/or four years related experiences
Minimum 10-12 years previous experience in a Customer Service with emphasis on Order Management Transportation and experience working with cross-functional business units in a high-volume consumer products environment preferred.
Demonstrated ability to quickly learn new system (e.g. SAP MicroStrategy etc.).
Microsoft Office skills. Proficient in Excel and capable of managing data for insights
Demonstrated experience working cross-functionally and managing multiple priorities desired.
Demonstrated ability to look at problems or projects from the perspective of the customers competitors coworkers and managers.
Preferred Qualifications/ Skills
Excellent verbal and written communication abilities.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
knowledge of MS Office (Word Excel & Powerpoint).
Problem-solving mindset with a customer-focused approach.
Strong interpersonal skills to effectively collaborate with internal teams and customers.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.