Front Office Manager

North Goa - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

To manage the hotel to provide courteous professional efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.

Operational

To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
To have a full working knowledge and capability to manage supervise correct and demonstrate all duties and tasks to the standard set.
To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
To assist the Sales Managers in the aspects of controlling heavy dates resolving conflicts in bookings changing dates and facilities.
To be responsible in the implementation of Accor audit system.
To work with the respective Department Heads to take corrective action where necessary.
To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.

Guest Services

To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests.
To establish a rapport with guests maintaining good customer relationship and handle all guest complaints requests and enquiries on Front Offices service.
To personally and frequently verify that guests check-in / out are receiving the best possible service.
To spend time in the Front Office (during peak periods) to ensure that the area is managed well by the respective team and functions to the fullest expectations.
To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.

Qualifications :

Degree/Diploma in Tourism & Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel Word & PowerPoint

Remote Work :

Employment Type :

Full-time

Operational

To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
To have a full working knowledge and capability to manage supervise correct and demonstrate all duties and tasks to the standard set.
To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
To assist the Sales Managers in the aspects of controlling heavy dates resolving conflicts in bookings changing dates and facilities.
To be responsible in the implementation of Accor audit system.
To work with the respective Department Heads to take corrective action where necessary.
To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.

Guest Services

To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests.
To establish a rapport with guests maintaining good customer relationship and handle all guest complaints requests and enquiries on Front Offices service.
To personally and frequently verify that guests check-in / out are receiving the best possible service.
To spend time in the Front Office (during peak periods) to ensure that the area is managed well by the respective team and functions to the fullest expectations.
To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.

Qualifications :

Degree/Diploma in Tourism & Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel Word & PowerPoint

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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