Senior Manager of Fulfillment Operations

At we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

is seeking a skilled Senior Manager of Fulfillment Operations to lead highvolume distribution activities and ensure exceptional performance across Safety Service Quality and this role you will oversee assigned endtoend fulfillment processes guide a team of leaders and drive continuous improvement to support business growth and peakseason demands.

Youll partner closely with crossfunctional teams to execute staffing strategies optimize workflow and ensure accurate timely movement of goods from receipt to customer delivery. Were looking for a strong operator and people leader with in depth operations experience who excels at building teams improving processes and translating strategy into action.

This position is a Hybrid position located in Freeport Maine at our Order Fulfillment Center.

The Senior Manager of Fulfillment Operations provides strategic oversight and full accountability for facility operations endtoend processes and workforce performance across the Fulfillment organization. This role leads a management team dedicated to operational excellence and drives continuous improvement initiatives that optimize Safety Service Quality and Cost.

The position partners closely with the Fulfillment Workforce Management organization to ensure annual business objectives staffing strategies and volumebased operational plans are successfully executed. It also collaborates with key crossfunctional partners across the enterprise to develop align and deliver tactical and strategic plans that support corporate initiatives and functional priorities.

Reporting to the Director of Fulfillment and serving as a key member of the

Fulfillment Senior Leadership Team this role requires deep operational expertise strong business acumen and the ability to build develop and lead highperforming teams. The Senior Manager is expected to translate strategy into action cultivate a culture of excellence and drive organizational performance to meet both current and future business needs.

Responsibilities

• Operational & Organizational Leadership

  • Provide strategic oversight across multiple fulfillment and distribution areas potentially spanning multiple locations shifts and weekend operations.

  • Lead through subordinate leaders ensuring alignment accountability and strong execution across all teams.

  • Make or approve employment decisions including hiring promotions transfers and separations ensuring alignment with organizational needs.

  • Establish clear performance expectations monitor workload distribution and ensure balanced efficient staffing across functions.

  • Ensure all supervisors consistently maintain compliance with company policies safety standards ergonomic guidelines and regulatory requirements.

  • Oversee the maintenance and accuracy of operational records workforce documentation and performance data.

• Strategic Workforce Planning

  • Develop yearround and seasonal staffing strategies to effectively manage fluctuating business volumes including hiring scheduling work balancing and offboarding plans.

  • Guide leaders in building deep succession pipelines and strengthening technical and leadership capabilities within the fulfillment organization.

  • Ensure operational teams are prepared for peak periods through coordinated forecasting resource allocation crosstraining and communication.

• Fulfillment & Distribution Execution

  • Ensure vendor receipts and customer orders are processed and delivered with high accuracy operational efficiency and quality service.

  • Maintain strong customer/supplier alignment within the Distribution Center ensuring workflow activities support timely and accurate receipt processing and shipment.

  • Oversee the implementation of new or enhanced services systems and programs that improve fulfillment performance and customer outcomes.

  • Strengthen partnerships with key internal teamsProduct Quality Inventory Facilities Management Customer Satisfaction Direct Marketing Retail Human Resources Security and othersto support seamless endtoend operational flow.

• Continuous Improvement & Operational Excellence

  • Lead business analysis and drive business process improvements that enhance service levels reduce costs and support operational scalability.

  • Identify systemic issues or barriers to efficiency and develop action plans to address operational risks or performance gaps.

  • Ensure leaders maintain a disciplined approach to continuous improvement leveraging data metrics and crossfunctional alignment.

  • Oversee and influence the development and implementation of new technologies tools and systems that improve distribution center performance.

• Facility Operations & Safety Oversight

  • Oversee facility operational needs in partnership with Facilities Management ensuring equipment installation removal maintenance cleanliness and safety standards are upheld.

  • Maintain a safe compliant and ergonomically sound work environment minimizing risks of workplace injuries and associated costs.

  • Ensure longrange facility planning aligns with future operational needs business growth and efficiency objectives.

• Vendor & External Partnership Management

  • Build and maintain effective external business partnerships including vendors that support fulfillment operations material handling equipment and service providers.

  • Lead vendor alignment on performance expectations pricing service-level agreements and continuous improvement opportunities.

• Peak Season Leadership

  • Oversee peakseason planning and execution including forecasting staffing coverage daily monitoring and realtime performance adjustments to ensure customer commitments are met.

  • Coordinate crossdepartmental support to ensure all resources (training labor equipment systems) are optimized for peak production.

• Perform additional responsibilities as assigned.

Health and Safety Requirement

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

Education Level: 4-Year Bachelors Degree

Years of Experience: 7 years of expereince

Skills and Qualifications

• Experience working in an operational environment.

• Demonstrated critical leadership behaviors including strategic thinking and innovation.

• Strong business acumen with the ability to meet and exceed goals.

• Proven leadership capability with a track record of developing inspiring and motivating employees.

• Strong time management and organizational skills.

• Excellent interpersonal written and verbal communication skills.

• Ability to build effective partnerships and collaborate across teams to achieve shared objectives.

• Ability to influence at multiple levels within the organization including senior leadership.

• Highly motivated team player who thrives in a fastpaced environment.

• Advanced critical thinking and analytical problemsolving skills

If you care about the outdoors joining is a great way to feel good about what you do. Our benefits package makes a good thing even better with programs and perks designed to support your health and financial goals. Plus maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what weve identified and you think youd be great at this role wed love to learn more about you! At we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.