Quality Assurance Manager
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Job Location:
Sacramento, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
- Job Location: 2200 River Plaza Dr
Sacramento CA 95833
Description:
Job Title: Experience of Care Specialist II
100% Remote
Job Description:
The Experience of Care Specialist II is responsible for managing and resolving formal patient complaints grievances and appeals in compliance with CMS Joint Commission and organizational policies. This role conducts detailed investigations into quality-of-care and service-related concerns drafts written grievance responses and collaborates closely with clinical leadership Legal Risk Management and Quality teams.
The position requires managing complex sensitive cases engaging directly with patients and families and ensuring regulatory timelines and documentation standards are met. This is a non-clinical administrative role and does not involve hands-on patient care.
Key Requirements:
Experience handling patient complaints grievances or appeals in a healthcare setting
Working knowledge of CMS and Joint Commission grievance requirements
Strong written communication skills including drafting formal patient correspondence
Ability to manage high-conflict situations with professionalism and discretion
Experience collaborating with clinical legal or risk management partners
100% Remote
Job Description:
The Experience of Care Specialist II is responsible for managing and resolving formal patient complaints grievances and appeals in compliance with CMS Joint Commission and organizational policies. This role conducts detailed investigations into quality-of-care and service-related concerns drafts written grievance responses and collaborates closely with clinical leadership Legal Risk Management and Quality teams.
The position requires managing complex sensitive cases engaging directly with patients and families and ensuring regulatory timelines and documentation standards are met. This is a non-clinical administrative role and does not involve hands-on patient care.
Key Requirements:
Experience handling patient complaints grievances or appeals in a healthcare setting
Working knowledge of CMS and Joint Commission grievance requirements
Strong written communication skills including drafting formal patient correspondence
Ability to manage high-conflict situations with professionalism and discretion
Experience collaborating with clinical legal or risk management partners
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
