Client Tax Associate II
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Job Location:
Newark, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Are you passionate about building strong relationships and delivering exceptional service As a Tax Client Service Representative in Global Tax Operations you will be at the forefront of client engagement providing tailored support to clients and helping them navigate complex international tax environments. This client-facing role offers you the opportunity to make a real impact by maximizing clients investments and ensuring their interests are represented across our business. Join us to drive positive change for our clients and grow your expertise in a dynamic high-profile area.
As a Tax Client Service Representative in Global Tax Operations you help maximize our clients investments by facilitating effective tax relief and supporting retrospective tax reclaims. You join a team that provides tailored end-to-end support for premier clients focusing on proactive service strategy and risk management. Together we navigate diverse market procedures and complex regulatory requirements ensuring our clients interests are represented and their tax efficiency is maximized. You will have the opportunity to build strong relationships and contribute to industry forums driving positive change for our clients and our business.
Job responsibilities
- Serve as a centralized point of contact to support clients tax servicing needs building effective business relationships with key personnel
- Lead the tax component of service reviews and meetings with clients
- Provide input on tax-related product and change requests
- Represent and communicate clients interests across the business
- Develop a deep understanding of clients business structure and tax strategy to maximize tax efficiency
- Collaborate closely with the Sub Custodian network and internal Network Management Group
- Translate market newsflashes and monitor tax developments communicating impacts and supporting clients through changes
- Provide proactive support and guidance on outstanding or expiring tax documentation
- Oversee tax reclaims and follow up on aged or problematic items with global tax authorities
- File pilot tax reclaims for new or emerging market opportunities under client authority
- Deliver premier service to clients in areas including documentation relief at source retrospective reclaims capital gains tax financial transaction tax and tax regulatory reporting
Required qualifications capabilities and skills
- Degree qualified or equivalent work experience in a relevant field
- Experience in client service and relationship management communicating complex issues with internal and external stakeholders
- Team management experience within financial services demonstrating accuracy and risk awareness in deadline-driven environments
- Strong communication and problem-solving skills with examples of successful internal and external collaboration
- Proven risk awareness and operational control experience within financial services
- Experience in process improvement articulating ideas and procedural changes to clients
- Demonstrated problem-solving skills and experience
- Proven experience working with accuracy under strict deadlines
Preferred qualifications capabilities and skills
- ATT qualification
- IOC or other industry-related benchmark qualification
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
