Billing Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Customer Operations & Success Specialist (Billing and Payments)
As a Customer Operations and Success Specialist you will support our partners by reviewing and resolving billing invoicing tax and payment related inquiries. This role blends customer service with financial operations requiring strong attention to detail and a foundational understanding of accounting and billing workflows.
You will work cross functionally with Billing Accounting Collections and Sales Operations to investigate disputes communicate outcomes clearly and ensure an accurate and positive customer experience in a fast paced global environment.
Key Responsibilities
- Resolve customer billing invoicing tax and payment inquiries through Salesforce email and phone
- Review invoices credits usage and payment history to identify discrepancies and root cause
- Apply basic accounting concepts when evaluating billing disputes
- Clearly communicate resolutions and next steps to customers
- Document cases accurately and escalate complex issues when needed
- Partner with internal teams to resolve issues end to end
- Identify recurring issues and contribute to process and documentation improvements
Qualifications
- Bachelors degree preferred or equivalent experience in Business Finance Accounting or a related field
- Experience in customer support billing operations or financial operations is a plus
- Foundational understanding of billing payments credits and basic accounting principles
- Awareness of tax considerations such as sales tax or exemptions is a plus
- Strong written and verbal communication skills
- Detail oriented with strong analytical and problem solving abilities
- Comfortable learning systems such as Salesforce NetSuite Power BI and Excel
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
IC
Key Skills
- Medical Collection
- Accounts Receivable
- Athenahealth
- ICD-10
- Medical Coding
- 10 Key Calculator
- Detailing
- ICD-9
- Medical Billing
- Microsoft Excel
- CPT Coding
- Medicare
About Company
Kaseya is a leading global provider of IT management solutions, helping MSPs and IT teams grow smarter through streamlined and simplified IT operations.
