Customer Success Specialist

As a Customer Success Associate you will play a key role in supporting our customers and ensuring they have a smooth and positive experience with our billing and payments processes. You will work closely with senior team members and cross-functional departments to help resolve customer inquiries identify common issues and contribute to improving our overall customer experience. This is a great opportunity for someone who is passionate about customer service and eager to grow in a fast-paced global environment.

Key Responsibilities:

• Customer Support: Assist in resolving customer billing and payment inquiries through email Salesforce ticketing tool and phone ensuring timely and accurate responses.
• Issue Tracking: Document and track customer issues escalating complex cases to senior team members when necessary.
• Process Improvement: Identify recurring issues and suggest improvements to internal processes and customer-facing documentation.
• Collaboration: Work with teams such as Billing Collections and IT to ensure a seamless customer experience.
• Customer Insights: Gather and share customer feedback to help improve our services and identify areas for enhancement.
• Learning & Development: Participate in training sessions and team meetings to build your knowledge of our systems tools and customer service best practices.

Qualifications:

• Education: Bachelors degree preferred or equivalent experience in Business Communications or a related field.
• Customer Focus: A strong desire to help customers and a proactive attitude toward problem-solving.
• Communication Skills: Clear and professional verbal and written communication.
• Team Player: Willingness to collaborate and learn from others in a supportive team environment.
• Tech-Savvy: Comfortable using customer service tools and learning new systems such Salesforce NetSuite PowerBI.
• Analytical Thinking: Ability to identify patterns in customer issues and suggest potential solutions.

Why Join Us

Be part of a global team that values customer success and operational excellence.

Gain hands-on experience in customer operations and billing processes.

Learn from experienced professionals and grow your career in a supportive environment.