IT Business Analyst

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. Generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts. Integrates data from multiple sources to produce requested or required data elements. Programs and maintains report forms and formats information dashboards data generators canned reports and other end-user information portals or resources. May create specifications for reports based on business requests.

Basic Requirements

Requirements:

• 5 years of experience as a business analyst with in-depth expertise in supply chain and order-to-cash.

• 3 years of experience in Oracle EBS

• Experience in business process optimization gap analysis.

• Familiarity with business analysis tools like BPMN UML or other modeling tools.

• Knowledge of Oracle order-to-cash business processes and best practices

• Experience in defining and completing UAT testing within Oracle and other enterprise applications

• Experience in Oracle CPQ is a plus

• Salesforce and SAP experience is a plus

• Hybrid work model: 2 days from the office in Krakow.

Benefits:

• Flexible working hours (7-10 am)

• Hybrid mode

• Comfortable working conditions (high class offices parking space)

• Competitive salary package

• ESPP - Motorola Solutions stock programme

• Employee Pension Plan (PPE)

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Training and broad development opportunities

• Access to wellness facilities and integration events

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.