Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach FL and Prescott AZalong with a Worldwide network spanning roughly 120 global locationsEmbry-Riddle proudly stands as the worlds largest aviation and aerospace university. Now celebrating our 100th year we continue to lead innovation in STEM education serving more than 30000 students worldwide. Our cutting-edge programs in Applied Science Aviation Business Technology Engineering Safety Security and Space prepare the next generation of leaders shaping the future of flight and beyond.

The Opportunity

Embry-Riddle Aeronautical University is seeking a Desktop Support Specialist to join the Information Technology department in Daytona Beach Florida. The Desktop Support Specialist provides technical support for computers peripherals tablets and web conferencing systems for faculty staff and students at the Worldwide campus. The Embry-Riddle Worldwide campus includes the headquarters located in Daytona Beach FL and more than 120 locations across the globe. This position is responsible for troubleshooting and providing resolutions for basic and complex computing and system issues. This includes researching and recommending solutions to meet the technology needs of faculty staff and students and driving the adoption of new technology and solutions. The position will require direct interaction with customers.

The ideal candidate desires to be a part of a vibrant community of information technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Working for Embry-Riddle Information Technology provides a modern and collaborative work environment and professional development opportunities. Employees have access to a robust benefits package from quality health care and retirement options to generous education benefits and a flexible summer work schedule

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Generous Time Off:Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Required Education and Qualifications:

Required Education:

• High School (or GED) level ability in grammar spelling basic composition and math.

Required licenses certificates and/or security clearances:

• None

Required skills knowledge abilities:

• Knowledge of desktop operating systems such as Windows 10 and macOS. Exposure to Linux is desirable.

• Experience with mobile systems such as iOS and Android is preferred.

• Basic networking knowledge such as DHCP TCP/IP etc.

• Experience in supporting Microsoft Office Suites.

• Exposure to supporting web conferencing systems such as Microsoft Teams and Zoom.

Required minimum number of years work-related experience:

• 1-3 years

Type of work-related experience:

• Information Technology

Application process/requirements

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition number R310910. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact and should not reach out to hiring managers or staff.