Product Owner I Customer Identity and Access Management

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

As a customer Identity and Access Management (CIAM) Product Owner you will play a critical role in defining managing and delivering CIAM solutions that enhance the customer experience while ensuring robust security and compliance. You will collaborate closely with cross-functional teams including developers designers and business stakeholders to drive the CIAM products success. This role requires a deep understanding of CIAM concepts customer needs and technology trends. You would be responsible for:

Ensuring development team (pod) is creating value for the organization through the delivery of customer-focused product increments. Aligning with other Product Owners and senior management to follow a product vision creating and maintaining a prioritized product backlog managing delivery blockers continuously assessing customer feedback. Maximizing value by assessing how the product or the delivery process can be continuously improved Maintaining positive work environment and ensure work embodies the Agile principles of transparency collaboration and engagement.

Job Description

• Partner with management to support the delivery of a product vision

• In alignment with the product vision create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value

• Continuously align with senior management on the product delivery roadmap defined Minimum Marketable Features or Minimum Viable Products and release cadence

• Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience

• Participate in scrum or Kanban events (e.g. stand-ups retrospectives) express new ideas for improving product value or delivery efficiency sharing with leadership as appropriate

• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

• Create a value-focused product backlog and continuously iterate ensuring there are user stories scoped and prioritized

• Provide user story design development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria

• Manage delivery initiatives and oversee development team (pod) backlogs

• Proactively raise issues that impede the efficient delivery of customer-focused increments

• Responsible for defect management and prioritization

• Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey

• Ensure on-going strategic alignment with senior management providing feedback as appropriate

• Consider development team and stakeholder feedback in backlog management facilitating conversations with multiple stakeholders representing competing priorities

• Understand the internal business and technical environment proactively defining aligning or integrating with relevant stakeholders shared services control groups (or platform as appropriate

• Lead the submission and discussion on the Quarterly Business Review with respect to their product

• Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner

• Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed

• Actively coordinate and engage in risk quality and/or business testing management

• Empowered to make product delivery decisions escalating to senior management as appropriate

• Actively communicate to business technology and senior management regarding product changes and backlog priorities

• Single point of escalation for development team providing guidance and decisioning as needed

• Work cohesively with peers to reinforce Agile processes

• Compile performance metrics and share with relevant stakeholders

• Define the OKRs in partnership with numerous stakeholders across the organization

• Protect the interests of the organization- identify and manage risks and escalate non-standard high risk activities as necessary

• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

Job Requirements

• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes roles and practices

• Integrate knowledge of the enterprise sub-functions or business lines overarching strategy in developing solutions across multiple functions or operations

• Interpret internal/external business challenges and the industry environment recommends course of action and best practices to improve products processes or services

• Lead and integrate cross-function understanding within their own field of specialty and /or projects with significant resource requirements risk and / or complexity

• Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

• Use sophisticated analytical thought to exercise judgement and identify solutions

• Impact the achievement of sub-function or business line objectives within the area they are accountable for

• Communicate difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

• Work autonomously as the lead and guide others within area of expertise

• Typically reports into a Product Group Owner

EXPERIENCE AND / OR EDUCATION

• Bachelors degree in computer science Information Technology Business or related field.

• Familiarity with CIAM concepts & technologies:

  • Understanding of Authentication and Authorization protocols (OAuth SAML OpenID)

  • Knowledge of Identity and Access Management Systems and Technologies

  • Basic understanding of cybersecurity and data protection principles

• 3 years Product Owner or Agile related delivery experience including but not limited to:

  • Experience working with Agile tool. E.g. Confluence & Jira

  • Experience writing user stories

  • Managing roadmap and respective backlog

• Awareness of data protection regulations such as GDPR CCPA or HIPAA is a plus

• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

Inclusiveness

At TD we are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.

#Li-Tech

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):