Corporate Services Manager

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Li & Fung is a global supply chain management company committed to delivering strategic end-to-end solutions for the Li & Fung Group of businesses and partners around the world. LF Europe a key division of Li & Fung provides first-class support services to the businesses operating in the UK and Europe.

Our functions encompass core areas such as Finance IT Human Resources and Facilities ensuring seamless operations while fostering a collaborative and efficient work environment.

The Corporate Services (CS) Manager is a hands-on management role responsible for the entire operation of a flexible workspace combininghospitality facilities management sales and team leadershipto ensure a seamless and vibrant environment for all stakeholders and customers.

The role will oversee daily office operations ensuring smooth functioning managing supplies/budgets supporting staff coordinating meetings/events maintaining policies acting as the central point for office efficiency creating the space for a productive work environment. The role will be based in our London office but will also take on responsibility for all other LF Europe offices including Manchester and Nottingham. Occasional travel to Manchester and Nottingham offices will be required as necessary.

This role is integral in developing a work environment where people can perform their best and be proud to host customers supporting high levels of client satisfaction and loyalty.

Major Accountabilities:

Corporate Services & Office Management

• Oversee the day-to-day operation of corporate services and office environments ensuring efficient compliant and professional workplaces.
• Implement and maintain office procedures systems and service standards to support business operations.
• Manage office administration services ensuring they are customer-focused cost-effective and aligned with organisational expectations.
• Support HR with employee onboarding office inductions and orientation activities.
• Organise and support internal events conferences and support with facilitating team meetings.
• Manage meeting room bookings calendars room set-ups and associated catering requirements.
• Act as the primary point of contact for corporate services and facility-related employee queries.

Facilities & Operations Management

• Ensure the smooth operation of all buildings systems and services including HVAC electrical plumbing security and cleaning.
• Manage property maintenance repairs and refurbishment works coordinating third-party suppliers and contractors.
• Conduct regular inspections and audits to identify risks maintenance needs and improvement opportunities.
• Maintain accurate records of facilities operations incidents inspections and compliance documentation.
• Safeguard space and facilities data integrity.

Health Safety & Emergency Preparedness

• Develop implement and enforce Health & Safety policies and procedures in compliance with UK regulations.
• Ensure full compliance with statutory safety requirements including annual inspections and certifications.
• Organise and facilitate health and safety training and promote a strong safety culture.
• Create maintain and test emergency response and evacuation plans including coordinating drills and training.
• Maintain records of incidents risk assessments and corrective actions.

Stakeholder Client & Community Management

• Act as the face of the buildings building strong professional relationships with employees customers landlords and service providers.
• Ensure a high-quality customer and visitor experience by proactively managing hospitality catering and on-site support.
• Support business teams when hosting customers on-site including room set-ups catering and overall experience management.
• Foster a positive and engaging workplace community through events engagement initiatives and communication.
• Develop and manage a network of hospitality and service suppliers (e.g. caterers furniture hire event services).

Space Planning & Workplace Strategy

• Assess current and future space requirements to optimise layout utilisation storage and employee experience.
• Lead desk moves office relocations and reconfigurations with minimal disruption to operations.
• Collaborate with senior stakeholders on strategic space planning and budgeting.
• Take overall responsibility for maintaining a clear work environment free from any hazards

Financial & Budget Management

• Develop manage and monitor the Corporate Services and facilities budgets.
• Process invoices review and approve payments to contractors and suppliers and manage cost charge-outs.
• Review quotations and negotiate charges and service fees to ensure value for money.
• Identify cost-saving opportunities and operational efficiencies without compromising service quality.
• Track office and kitchen supply usage (e.g. stationery IT equipment refreshments) and make recommendations to enhance employee experience and control costs.

Team Leadership & Management

• Lead manage and develop the corporate services and administration team.
• Set objectives conduct appraisals and review team and individual performance.
• Address absenteeism and performance issues effectively.
• Develop systems procedures guidelines and service standards for the team.
• Promote teamwork communication and continuous improvement within the team.

Reporting & Continuous Improvement

• Prepare management reports analysis and recommendations related to facilities space and service performance.
• Review service proposals including those from offshore offices and provide recommendations.
• Analyse complex resource management and operational issues and support decision-making.
• Continuously review and enhance service offerings and customer experience.

Other

• Perform additional duties as required by Management to support business needs.

A level Maths & English

Health & Safety Certification such as NEBOSH General Certificate

Proven experience in a customer-facing operational management role ideally within serviced offices hospitality high-end retail or property/facilities management.

Experience managing health and safety programs and compliance is highly desirable.

Proficiency in time management and organisation.

Proficiency in data analysis tools to manage CS and FM insights.

Proficiency in Microsoft Office Suite (Excel Word PowerPoint).

Strong organizational skills with excellent attention to detail and the ability to multitask and prioritize effectively.

Confident professional and commercially minded with proven relevant experience.

Exceptional verbal and written skills for cross-departmental coordination.

Comfortable in a leadership role and able to make decisions.

Proficiency in MS Office suite and experience with CRM or billing software packages.

A proactive hands-on approach to problem-solving and a positive attitude to resolve operational bottlenecks or disputes.

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As an equal opportunity employer we shall consider all applicants regardless of gender age religion marital status race sexual orientation disability disease pregnancy or trade union and/or political affiliation and disregard all factors deemed inappropriate by local law and the International Labor Organizations Declaration on Fundamental Principles and Rights at Work.