Quality of Service Specialist
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Quality of Service Specialist
Role summary - This role conducts systematic audits of KYC representatives ticket handling to ensure compliance identifies trends and service delivery issues provides actionable feedback to representatives and managers and maintains audit documentation while contributing to the enhancement of audit standards and methodologies.
Location: Shanghai
On-site
Full-time
What youll do
- Evaluate KYC representatives ticket handling through systematic review of customer interactions documentation accuracy and adherence to regulatory requirements to ensure compliance with established standards policies and procedures
- Identify trends patterns and recurring issues in KYC service delivery through detailed audit analysis
- Provide constructive feedback to KYC representatives and their managers based on audit findings
- Maintain audit documentation and contribute to the development of audit criteria and methodologies
Who you are
- Solid experience in KYC
- Excellent English (spoken and written)
- Strong time management skills
- Strong team collaboration skills
- Organized and methodic
- Great communicator and collaborator
- Comfortable providing constructive feedback to others
- Analytical thinker
- Show ownership
- Thrive in an independent set up
- 1 year in QA role
- Be in accordance with the productivity and quality expectations of your team
- High Quality in your handling
#LI-DW1
#LI-Onsite
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
