Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford CT (OXC) Westchester NY (HPN) Stuart FL (SUA) and San Juan PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft crew and service Tradewind provides personal air travelboth private and scheduled servicethroughout North America and the Caribbean.

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About the Candidate / Role

Tradewind Aviation is looking for Ground Operations Supervisor to be based in Stuart Florida . The purpose of the Ground Operations Supervisor role is to supervise and help streamline the process of passengers arrival and boarding and to ensure smooth communication with passengers aircrew and the company. The ideal candidate will be customer service focused and able to work in a fast paced environment. Must be flexible with work schedule and able to work weekends and holidays.

Responsibilities

• Assist in supervising the podium; assist in ensuring team members are properly trained including service expectations and policies.
• Ensure everyone is professional and most importantly safe.
• Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Travel to other locations as needed.
• Work with Northeast Ground Operations Manager to ensure the success of the concierge training and making sure locations are adequately staffed.
• Point of contact for base leads.
• Point of contact for any emergency the office needs.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include assisting ramp agent.
• Point of contact to schedule crew car maintenance.

Required Qualifications

Must have strong work ethics attention to detail ability to multitask and have a positive attitude

Excellent customer service and communication skills

Ability to handle a fast-paced environment.

Strong written and oral communication skills

Demonstrated organizational and project management skills

Ability to work independently and cohesively in a group

Proactive attitude

High energy highly organized and resourceful

Proficiency using Microsoft Office 365 Outlook Word Excel PowerPoint Publisher OneDrive Teams

Physical Requirements

• Ability to hear and speak clearly on the phone and in meetings (in person or virtual)
• Strength to lift 50 lbs

Working Conditions

• Prolonged periods standing and working in the elements

Benefits:

Competitive salary

Paid sick days

Paid Parental Leave

Fun dynamic team with opportunities for rapid advancement

Travel benefits on various US and International airlines