Guest Relations Representative
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Job Location:
Woodland Hills, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
TheGuest Relations Representative ensures that all customer issues and concerns are resolved promptly. This person greets visitors in a friendly interested and helpful manner. He or she engages with customers and works closely with the Sales and Service team to ensure things run addition he or she performs clerical and administrative duties as needed.
The ideal candidate has a high school diploma or GED and previous experience in a similar position (administrative clerical call center customer service etc.). Candidates must have a pleasant and courteous personality strong administrative and organizational skills strong phone and computer skills and excellent communication and interpersonal skills.
In addition to competitive pay we offer our employees: Health Dental Vision Life 401K Health & Wellness Program community involvement and company paid vacation and holidays.
Responsibilities
- Ensure all customer issues and concerns are resolved promptly.
- Make daily follow up calls to customers who have serviced their vehiclesand/or purchased vehiclesand attempt to resolve any concerns.
- Meet and greet customers promptly in a professional and courteous manner.
- Performs other duties as assigned.
- Engage with customers waiting for their vehicles in the customer lounge.
- Work closely with the sales and service team to ensure things run efficiently.
- Make daily observations of sals and service department concerns and report totheGeneral Manager daily/weekly.
- Update social media content as needed.
- Follow up with Customers to ensure CSI (Customer Satisfaction Index) scores are maintainedwellabove the Nations average.
- Arrange the Monthly New Owner Event for new customers (evening).
- Demonstrate behaviors consistent with the Companys Values in all interactions with customers co-workers and vendors.
Qualifications
- 1 years previous experience as a Guest or Customer Relations Representative.
Auto Dealership experience a Preferred!
Tekion experience a PLUS!
- Social Media experience a PLUS!
- High school diploma or equivalent.
- Professional appearance and work ethic.
- Outstanding communication skills in both verbal and written.
- Great attitude with high-energy personality.
- Excellent customer service computer and typing skills.
- Ability to work well in a process driven environment.
- Bilingual a PLUS!
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Shop our new & used vehicles at Lexus of Woodland Hills dealership in your local Sherman Oaks & near Los Angeles, CA, then call (818) 276-9964 for a test drive.
