Head of Integrity Risk

Job Title: Head of Integrity Risk CoE (Center of Excellence)

Worldline Risk Management and Operation (RMO)

Unit: Integrity Risk

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are seeking a dynamic a Head of Integrity Risk to design implement and continuously improve the companys global integrity risk framework across KYC/AML Scheme/Compliance and related areas. Drive a proactive risk-based culture provide expert guidance to businesses ensure regulatory and internal policy alignment and deliver scalable controls governance and assurance across 5 specialized teams.

Day-to-Day Responsibilities

• Strategy & Governance
  • Define the Integrity Risk CoE vision strategy and operating model aligned to the enterprise risk framework.
  • Develop and maintain a holistic integrity risk taxonomy risk appetite statements and risk-based prioritization across 5 teams.
  • Establish and manage governance forums escalation paths and reporting cadence to senior leadership and regulators as required.
• Team Leadership & Development
  • Lead coach and develop 5 team leads (or managers) with 25 indirect staff ensuring high performance engagement and succession planning.
  • Set objectives performance metrics and development plans; conduct regular performance reviews and talent assessments.
  • Foster a culture of collaboration knowledge sharing and continuous improvement across all teams.
• Operational Excellence & Controls
  • Design implement and optimize end-to-end integrity risk processes (KYC/AML Scheme/Compliance Oversight & Control Partnership & Vendor Risk etc.) to prevent detect and remediate integrity risks.
  • Oversee the development and rollout of risk-based controls monitoring programs and assurance activities (audits testing QA).
  • Ensure robust issue management root-cause analyses remediation plans and closing of control gaps.
• Regulatory and Policy Alignment
  • Monitor regulatory developments and industry standards; translate requirements into practical policies procedures and controls.
  • Collaborate with Legal Compliance Audit and Business units to ensure compliant processes and timely regulatory filings or audits.
• Risk Assessment & Reporting
  • Lead the design and execution of enterprise-wide integrity risk assessments including scenario planning and high-risk verticals.
  • Provide timely accurate and actionable risk reporting to executive leadership and the board as needed.
• Stakeholder Engagement
  • Partner with business units Risk Ops Internal Audit and external partners to align on risk priorities and remediation strategies.
  • Act as a subject matter expert for integrity risk supporting incident investigations remediation efforts and training.
• Data Analytics & Technology
  • Leverage data analytics to monitor indicators detect anomalies and measure control effectiveness.
  • Oversee the implementation of technology solutions (workflow case management automation) to scale risk management capabilities.
• Key performance indicators (KPIs)
  • • Integrity risk incident response time and closure rate
    • Coverage and effectiveness of controls (control failure rate testing results)
    • Quality and timeliness of risk reporting to leadership and regulators
    • Training completion rates and staff competency improvements
    • Employee engagement and retention within the CoE
    • Regulatory findings and audit remediation effectiveness
    • Cost efficiency and budget adherence for CoE operations

• Bachelors degree in Risk Management Finance Compliance or a related field. Masters degree or professional certifications (e.g. CFE CAMS CRCM CIA CGAP) are a plus.
• 12 years in risk/compliance with at least 5 years in a leadership role overseeing multiple teams. Deep domain expertise in KYC/AML compliance operations risk and scheme-related risk are highly desirable.
• Leadership: Proven ability to lead large diverse teams across multiple locations and functions; strong people development and change management skills.
• Strategic & analytical: Strong business acumen risk-based thinking and data-driven decision making; experience building risk models and reporting dashboards.
• Regulatory & stakeholder management: Experience interacting with regulators auditors and senior executives; proficient in regulatory frameworks relevant to KYC/AML sanctions and financial crime.
• Process & controls: Demonstrated success in designing and operating end-to-end risk controls issue management remediation and assurance activities.
• Communication: Excellent written and verbal communication; ability to translate complex risk concepts into actionable guidance for business teams.
• Collaboration: Strong collaboration and influencing skills; comfortable working in a matrix environment and across geographies.
• Tools: Familiarity with risk management platforms case management systems data analytics tools and MS Office. Knowledge of AML/KYC tech stack is a plus.