Trauma Call Coordinator

Arkansas Trauma Communications Center (ATCC)
Statewide Trauma System Support 24/7 Operations

Position Summary

TheTrauma Call Coordinator (TCC)serves as a criticalcomponentwithin theArkansas Trauma Communications Center (ATCC) providing real-time coordination between EmergencyMedicalService (EMS)agenciesandhospitalsacross the the nations premier Trauma Coordination Center this positionassiststoensurepatientsaretransported or transferred to the right facility the first time supportingoptimalpatient outcomes and system efficiency.

The TCC operates in a high-acuity fast-paced environmentleveragingclinicalexpertise situational awareness andcritical thinkingskills to support trauma activation interfacility transfer coordination specialty resource allocation and statewide trauma-system performance.

Key Responsibilities

• Serve as the primary coordination point forground and rotor EMS agencies providing situational awareness and recommendations for destination decision hospitaltrauma activations interfacility transfers and specialty consult routing within the Arkansas Trauma System.
• Communicate effectively with EMS providers emergency departments trauma centers specialty facilities and on-call physicians.
• Apply clinical judgment to assess patient acuity mechanism of injury and resource needs to supportappropriate destinationdecisions.
• Utilize trauma protocols guidelines and decision-support tools tofacilitatetimelyandappropriate carecoordination.
• Accurately document calls decisions timelines and outcomes in designated communication and data systems.
• Maintain situational awareness of hospital status diversion bed availability specialty coverage and regional resources.
• Support quality assurance performance improvement and data collection initiatives related to trauma system operations.
• Participate in training continuing education drills and system improvement activities.
• Maintain professionalism and composure while managing high-stress time-sensitive situations

Minimum Qualifications

• Nationally Registered Paramedic (NRP) current and in good standing.
• Minimum of two (2) years of paramedic experience.
• Current Arkansas paramedic licensure (or ability to obtainwithin six months post hire).
• Strong verbal communication critical thinking and decision-making skills.
• Ability to work12-hourshifts including nights weekends and are permanent and based on senioritydaysor nights rotating 12s (36hr / 48hr work weeks).
• Must maintain BLS ACLS PALS certifications (company paid).
  • PALS may be obtained within six months of hire if not current.

Preferred Qualifications(notrequired) :

• Experience in trauma systems communications centers dispatch flight coordination or interfacility transfer coordination.
• Familiarity with trauma center capabilities EMS operations or regional medical systems.
• Experience with electronic documentation systems CAD or healthcare data platforms.
• Demonstrated interest in quality improvement system performance or healthcare coordination.

Knowledge Skills and Abilities :

• Advanced understanding of trauma care principles and EMS operations.
• Ability to rapidlyprocessclinical information and system constraintsin decision making.
• Strong multitasking and prioritization skills in a high-reliability environment.
• Professionalradio andtelephoneetiquette and clear concise communication style.
• Attention to detail with a commitment toaccuratedocumentation and compliance

Work Environment :

• 24/7 communicationscenterclimate-controlledenvironment.
• Prolonged periods of sitting screen use and telephone/radio communication.
• High-acuity high-consequence decision-making environment.

Why Join ATCC

• Play a direct role in improving trauma outcomes statewide.
• Work at the intersection of EMS hospitals andspecialty care.
• Be part of a mission-driven team focused on system excellenceand improved patient outcomes while lowering mortality rates within our state.
• Opportunity to contribute to trauma-system performance improvement and innovation.

MEMS is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits and training. MEMS makes hiring decisions based solely on qualifications merit and current operational needs.

MEMS is committed to providing a safe and healthful keeping with this commitment we maintain a drug alcohol and smoke-free working environment. Smoking and tobacco products are not permitted in our facilities in our vehicles or on company grounds. Pre-employment drug testing is required of all candidates. Employees in safety-sensitive positions including EMT Paramedic and Emergency Medical Dispatcher are subject to random drug screens.

Applicants certify that the information provided in this application is true and complete and understand that intentional false statements could lead to dismissal as an employee or rejection as an applicant.