Tax & Wage ES Benefit Technician OlympiaTelework

Thurston County, WA - USA

Yearly Salary: $ 45024 - 60132

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

The Employment Security Department (ESD) is seeking 5 detail-oriented customer-focused professionals to serve as a Benefit Technicians with Tax and Wage Employer Services within the Account Management Center.

The ideal candidates are patient adaptable and skilled at translating complex rules into clear guidance for Washington employers. They communicate with confidence handle inquiries with professionalism and approach problem-solving with curiosity and care. They value accuracy consistency and public service and you thrive in an environment where you support both customers and colleagues. The ideal candidates are committed to equity integrity and helping employers meet their responsibilities so that unemployment benefits can be delivered timely and correctly.

As a Benefit Technician you will provide direct services to employers reporting agents and other stakeholders regarding Unemployment Insurance (UI) tax requirements. You will help ensure employers understand their obligations under state law assist them with filing accurate and timely reports and support the integrity of the UI trust fund. Your work directly contributes to healthy communities by helping employers stay compliant and enabling UI benefits to be paid without delay.

Duties

In this role you will respond to inquiries explain UI tax liability and reporting requirements and guide employers through filing adjustments and electronic payment processes. You will support Tax Specialists and leadership with administrative tasks maintain accurate account information and assist in determining employer liability by reviewing accounts and verifying data. You will use multiple state systems and databases to research employer status and ensure compliance with RCWs WACs and agency policies.

Some of what you will do:

Provide authoritative information to employers and authorized representatives regarding UI tax liability reporting requirements and account status.
Respond to routine inquiries via phone and written correspondence explaining relevant RCWs WACs and Employment Security Act provisions.
Assist employers in preparing quarterly tax reports and calculating tax interest and penalties.
Support employers in preparing or adjusting agency reports and using electronic filing and payment systems.
De-escalate complaint calls resolve UI tax issues within authority and refer customers appropriately.
Provide administrative support to Tax Specialists Leads and Supervisors including processing Power of Attorney forms and updating account information.
Perform clerical taskssuch as closing collection plans adding FEINs and updating addresses from returned mail.
Send pre-collection notifications for delinquent taxes and missing tax/wage reports.
Review employer accounts and conduct interviews to determine UI tax liability and status.
Access and interpret information from NGTS Department of Revenue Labor & Industries Department of Licensing and Secretary of State databases.
To request a detailed position description click here.

Qualifications

Required:

Option 1:Two (2) years of a combination of education and relevant experience.

Option 2:Two (2) years customer service experience.

Option 3:An associates degree.

Required equity competencies:

The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Required experience includes:

Adaptability & Versatility: Ability to perform various tasks as needed
Inquiry Response & Information Dissemination: Ability to handle inquiries and provide information.
Communication Skills: Ability to explain reporting requirements and eligibility
Employer Liability Assessment: Skill in assisting with liability determination.
Interviewing & Verification: Proficiency in conducting interviews and verifying data.
Problem Resolution & Communication: Skill in resolving issues and providing clear communication.

Additional Requirement of Employment:

Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Additionally we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.

Supplemental Information

Why work with us

Ouragencys mission and valuesdrive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural ethnic racial religious sexual orientation and gender identity diversity. Women racial and ethnic minorities people with disabilities people over 40 years of age people with religious beliefs veterans or people with military status and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity please contact Katie Swansonor the Talent Acquisition Team orWashington Relay Service 711prior to the recruitment closing. If you are having technical difficulties creating accessing or completing your application please contact or or toll free Washington Relay 711.

**This organization participates in E-Verify**

Required Experience:

DescriptionThe Employment Security Department (ESD) is seeking 5 detail-oriented customer-focused professionals to serve as a Benefit Technicians with Tax and Wage Employer Services within the Account Management Center.The ideal candidates are patient adaptable and skilled at translating complex rul...