Case Management Assistant Care Coordination I 032
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are searching Case Management Assistants. Someone who will assist the Case Manager in the identification of member needs initiation of member contact provision of member and provider education and coordination of community resources to promote optimal health.
Think youve it what it takes
Qualifications:
- H.S. Diploma or GED required
- 2 years Case management community outreach healthcare and/or health insurance experience required or 3 years General administrative experience required
- 2 years Call/Contact Center experience preferred
Responsibilities:
- Provides Support for Case Management Services
- Answers incoming fax email and phone requests as evidenced by fax log inbox Customer Relationship Management (CRM)s and event tracking.
- Initiates member phone calls daily and identifies issues and refers to care/case manager and other health plan departments as indicated. Documents in current case management system.
- Provides updated case management database and statistics monthly and quarterly. Submits data collection in a timely manner monthly.
- Tracks member interactions and provides assistance in telephonic outreach and data collection through special disease management projects that are grant based.
- Accurately schedules cancels and documents new and/or follow-up appointments for both face to face and telephonic requests as needed for case manager and transition specialist using scheduling calendar application.
- Ensures that projects assigned are completed timely and accurately to support member population assessments and appointments.
- Screens and evaluates all calls and refers as necessary to case manager social worker or transition specialist and/or supervisor.
- Gathers data for statistics by product service and network and maintains all required logs.
Required Experience:
Junior IC
Key Skills
- Senior Care
- Nursing Home Experience
- Hospital Experience
- Acute Care
- Basic Math
- Computer Skills
- Caregiving
- Vital Signs Experience
- Medical Terminology
- Rota Management
- Mentoring
- Leadership Skill
About Company
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades suc ... View more
