At Your Service Service Express Agent

Are you excited to work and create epic moments for guests at our multi-award-winning venues

Come and join Marriott International the largest hotel network in the world. W Melbourne is one of Marriotts luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace read the below!

About the Hotel - W Melbourne

W Melbourne is the rebel between the streetssitting in the heart of the Melbourne CBD on the iconic Flinders Lane the luxury hotel takes its design cues from Australias cultural capital and providing the back-lane entrance keys to whats New/Next in the city. Extending the laneway culture inside 294 bold rooms and suites peel back the layers and revel in the citys history. There are five electric and daring bars and restaurants within the hotel plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

About the Whatever/Whenever (At Your Service)

Friendly unscripted real and connected the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

Why Choose W Melbourne

• Competitive Pay & Annual Reviews: reviewed every July
• Mentor & Buddy Program: we set you up for success with our onboarding program monthly check-in and development planning.
• Career Growth: global and interstate opportunities with Marriott International
• Prime CBD Location: steps from public transport and parking
• Birthday Perks: enjoy your special day with a paid day off!
• Exclusive Discounts: 35% off food & beverages at W Melbourne global Marriott room discounts 600 local retailers discounts
• Community Engagement: join W MelbournesTake Careinitiatives and make a difference
• Award-Winning Workplace: third-consecutive-year Great Place to Work certified with celebrated hatted restaurants bars and event spaces
• Referral Bonus: bring your friends and work alongside your tribe

What We Expect of You

• Previous experience in hotel is highly desirable

• Demonstrated experience with OPERA hotel PMS is advantageous.

• A proactive and upbeat demeanor that inspires excellence

• A genuine passion for creating standout guest experiences and consistently going above and beyond

• Keen to take on new challenges and grow within your career

• A balance of professional polish with creative flair staying true to Ws playful boundary-pushing brand

A Glance at What You Will Do

Operating behind the scenes youll be the central command for guest communication delivering seamless support and driving service excellence from the heart of our back-of-house (BOH) operations.

• Act as the central communication hub managing all inbound guest queries via phone email mobile messaging and internal platforms from a back-of-house environment.

• Receive record and relay messages clearly and promptly to ensure operational continuity across departments.

• Log all guest requests and service issues in the hotel system coordinating with relevant teams (e.g. Bell Housekeeping Engineering) and following up to ensure full resolution.

• Provide informed guidance on room features hotel services and local attractions to empower guest experience even from a BOH environment.

• Process room service orders offer menu support and accurately record transactions within the point-of-sale system.

• Assist guests with digital access and in-room technology including Wi-Fi troubleshooting and entertainment system support.

• Maintain and update property telephone directories to support operational clarity for Talent.

W Hotels mission is to Ignite Curiosity Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original innovative and always looking towards the future of whats possible welcome to W joining W Hotels you join a portfolio of brands with Marriott you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.