Patient Care Coordinator (Part-Time) 17658
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Job Location:
Manila - Philippines
Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
After-Hours Patient Care Coordinator
Location: 100% Remote open for LATAM The Philippines and South Africa
Employment Type: Part-Time (Exclusive)
Compensation: $13000 - $1600/month Based on Experience
About The Company
Our company client isconcierge primary care company dedicated to providing personalized
comprehensive healthcare services. Our members expect exceptional care and responsiveness
at all times. We prioritize ensuring that no patient inquiry goes unanswered regardless of when
it comes in.
Position Overview
We are seeking a dedicated After-Hours Patient Care Coordinator to ensure our members
receive prompt attentive support outside of regular business hours.
While message volume is typically low (0-5 messages per shift) the critical requirement is
guaranteed availability and rapid response. Every patient message must receive a response
within 5 minutes. You will have full authority to handle most patient requests independently with
clear escalation protocols for urgent medical matters.
Important: This must be your only employment. We require someone who is fully rested alert
and dedicated exclusively to this role during coverage hours. This is not suitable for someone
juggling multiple jobs or gig work.
Key Responsibilities:
Monitor all patient communication channels during coverage hours
Respond to every patient message within 5 minutes
Assess urgency of patient inquiries and follow established escalation protocols
Handle routine patient requests independently (scheduling general questions
information requests)
Escalate urgent medical concerns to the on-call physician as needed
Perform care coordination tasks when appropriate (appointment scheduling follow-ups)
Document all patient interactions and handoff relevant information to the daytime team
Maintain detailed logs of escalations and after-hours activity
Performance Expectations:
5-minute response time to all patient messages - this is non-negotiable
100% availability during scheduled coverage hours
Accurate triage and appropriate escalation of urgent matters
Clear professional and compassionate communication with all patients
Qualifications Required:
3 years of customer service experience preferably in a high-touch environment
Excellent written and verbal communication skills
Proven reliability and dependability
Ability to remain calm and professional in urgent situations
Strong judgment for assessing urgency and making escalation decisions
Reliable internet connection and quiet workspace for remote work
Comfortable working non-traditional hours (evenings overnights weekends holidays)
Ideal Candidate:
This role is perfect for someone who:
Prefers non-traditional working hours and thrives during evenings/nights
Values stability and is looking for a dedicated exclusive role
Is naturally attentive and responsive even during quieter periods
Takes pride in being the reliable point of contact when others are unavailable
Understands that consistent availability is more valuable than high volume
Exclusivity Requirement
This position requires that our company client will be your sole employer. We are not looking for someone
who is managing multiple jobs freelance work or gig employment alongside this role.
Why Our patients deserve someone who is fully present well-rested and able to respond
within minutes at any point during coverage hours. Divided attention compromises the quality of
care we promise our members.
If you are seeking a focused role with predictable compensation where your primary job is to be
available and responsive this position is designed for you.
What We Provide
Comprehensive training on our systems protocols and escalation procedures
Clear escalation guide and on-call physician support for urgent matters
Supportive team environment with daytime coordinators for seamless handoffs
Location: 100% Remote open for LATAM The Philippines and South Africa
Employment Type: Part-Time (Exclusive)
Compensation: $13000 - $1600/month Based on Experience
About The Company
Our company client isconcierge primary care company dedicated to providing personalized
comprehensive healthcare services. Our members expect exceptional care and responsiveness
at all times. We prioritize ensuring that no patient inquiry goes unanswered regardless of when
it comes in.
Position Overview
We are seeking a dedicated After-Hours Patient Care Coordinator to ensure our members
receive prompt attentive support outside of regular business hours.
While message volume is typically low (0-5 messages per shift) the critical requirement is
guaranteed availability and rapid response. Every patient message must receive a response
within 5 minutes. You will have full authority to handle most patient requests independently with
clear escalation protocols for urgent medical matters.
Important: This must be your only employment. We require someone who is fully rested alert
and dedicated exclusively to this role during coverage hours. This is not suitable for someone
juggling multiple jobs or gig work.
Key Responsibilities:
Monitor all patient communication channels during coverage hours
Respond to every patient message within 5 minutes
Assess urgency of patient inquiries and follow established escalation protocols
Handle routine patient requests independently (scheduling general questions
information requests)
Escalate urgent medical concerns to the on-call physician as needed
Perform care coordination tasks when appropriate (appointment scheduling follow-ups)
Document all patient interactions and handoff relevant information to the daytime team
Maintain detailed logs of escalations and after-hours activity
Performance Expectations:
5-minute response time to all patient messages - this is non-negotiable
100% availability during scheduled coverage hours
Accurate triage and appropriate escalation of urgent matters
Clear professional and compassionate communication with all patients
Qualifications Required:
3 years of customer service experience preferably in a high-touch environment
Excellent written and verbal communication skills
Proven reliability and dependability
Ability to remain calm and professional in urgent situations
Strong judgment for assessing urgency and making escalation decisions
Reliable internet connection and quiet workspace for remote work
Comfortable working non-traditional hours (evenings overnights weekends holidays)
Ideal Candidate:
This role is perfect for someone who:
Prefers non-traditional working hours and thrives during evenings/nights
Values stability and is looking for a dedicated exclusive role
Is naturally attentive and responsive even during quieter periods
Takes pride in being the reliable point of contact when others are unavailable
Understands that consistent availability is more valuable than high volume
Exclusivity Requirement
This position requires that our company client will be your sole employer. We are not looking for someone
who is managing multiple jobs freelance work or gig employment alongside this role.
Why Our patients deserve someone who is fully present well-rested and able to respond
within minutes at any point during coverage hours. Divided attention compromises the quality of
care we promise our members.
If you are seeking a focused role with predictable compensation where your primary job is to be
available and responsive this position is designed for you.
What We Provide
Comprehensive training on our systems protocols and escalation procedures
Clear escalation guide and on-call physician support for urgent matters
Supportive team environment with daytime coordinators for seamless handoffs
Required Experience:
IC
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
